Store Manager - CHN - MARINA MALL

kushals.com; Chennai; In loco; INR 201.000 - 268.000; Tempo pieno

Descrizione del lavoro

kushals.com is seeking a Retail Sales Associate in Chennai to build and maintain strong customer relationships, address queries, and drive solution-based sales. You will focus on achieving store targets, upselling higher-value products, and providing exceptional service.

The role requires 2 years of retail experience, basic computer skills, and proficiency with POS systems. Flexibility for varied shifts and a customer-first attitude are essential for success in this fast-paced environment.

Competenze

• Build and maintain strong customer relationships to understand preferences and provide tailored solutions.
• Drive to achieve store sales targets and contribute to revenue growth.
• Use upselling and cross-selling techniques to increase average transaction value.
• Demonstrate negotiation and objection-handling to convert prospects into customers.
• Show learning agility by adopting new processes and improving sales/service quality.
• Assist in inventory management, replenishment, stock takes and turnover tracking.
• Mentor and train team members to improve product knowledge and customer service.
• Handle cash transactions accurately and operate POS systems efficiently.

Mansioni

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Independently manage store operations in the absence of the Store Manager.
• Prevent shrinkage by closely monitoring inventory levels and assisting in inventory processes.

Conoscenze

Customer focus

Sales targets

Upselling

Negotiation

Problem solving

Inventory management

Team mentoring

Cash handling

Formazione

High school diploma / Graduate

Strumenti

POS systems

Descrizione del lavoro

1st Floor, The Marina Mall, Old Mahabalipuram Road, Egattur, Chennai, Tamil Nadu,, India

• City 1st Floor, The Marina Mall, Old Mahabalipuram Road, Egattur, Chennai, Tamil Nadu,
• State/Province Tamil Nadu
• Country India

Job Description

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts