Manager- Sales and servicing

IndiaMART; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Weekly salary payout

Incentives

Job summary

IndiaMART is seeking an Assistant Manager/Manager - Field Sales & Service to drive client engagement across Hyderabad, Delhi, and Pune. You will lead in-person meetings, nurture relationships, and ensure platform adoption while hitting monthly retention and renewal targets.

You will work as an individual contributor, leveraging active listening and strong communication to upsell and cross-sell, resolve issues promptly, and contribute to IndiaMART's growth narrative.

Qualifications

• Must have strong listening skills and the ability to understand client needs.
• Excellent verbal and written communication for client interactions.
• Ability to work independently and maintain customer focus.

Responsibilities

• Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization.
• Maximize revenue through upselling and cross-selling.
• Ensure timely follow-up and closure of issues, and prompt resolution of complaints.

Skills

Active listening

Verbal communication

Written communication

Independence

Customer orientation

Job description

About The Role:
Role: Assistant Manager/Manager -Field Sales & Service

Location: Hyderabad/Delhi/Pune

Department: CSD&KCD (Client Servicing)

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success.

Key Accountabilities:

• Conduct daily 4-5 in-person clientmeetings to ensure clientsatisfaction and platform utilization
• Maximize revenue through upselling and cross selling
• Ensure systematic follow-up,time-bound closures and prompt resolution of complaints
  

The essential skills required for the role are active listening, good verbal and written communication, ability to work independently and customer orientation.

Why Join IndiaMART:

Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indiasfirst organization to introduce weekly payout ofsalariesto ensure better financial planning & stability for our employees.

Attractive Incentives: Ourincentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more.

Accelerated Career Growth: We offer a dynamic environment forrapid career growth. Many employees reach leadership roles within five years, with over 500 success stories.

Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning & development.