Manager- Sales and servicing

IndiaMART; Dadri, Gurugram District, New Delhi; On-site; INR 1,138,000 - 1,820,000; Full time

Benefits offered by this job

Weekly payout

Attractive incentives

Accelerated career growth

Learning culture

Job summary

IndiaMART is seeking a Manager - Field Sales & Service in Delhi/NCR. The role focuses on managing a team of 5–6 field staff, building productive client relationships, and achieving retention and revenue targets through proactive planning and timely follow-ups.

The position emphasizes strong communication, independent work capabilities, and customer-oriented service delivery, with weekly client meetings onsite and opportunities for growth and incentives within a dynamic B2B marketplace.

Qualifications

• Active listening, clear verbal and written communication are required.
• Ability to work independently with self-motivation.
• Strong customer orientation and relationship-building skills.

Responsibilities

• Lead a team of 5-6 field staff.
• Build and manage professional client relationships.
• Plan, forecast and achieve client retention and revenue targets fortnightly and monthly.
• Ensure product/service definitions in client e-catalog are accurate and updated.
• Conduct timely follow-ups and closures with clients.
• Promptly resolve complaints and arrange 4–5 in-person meetings weekly on-site.

Skills

Active listening

Verbal & written communication

Independent worker

Customer orientation

Job description

About The Role

Role: Manager -Field Sales & Service

Location: Delhi/NCR

Key Accountabilities

• The position holder will be managing a team of 5-6 individuals.
• Build and manage productive, professional relationships with clients.
• Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients.
• Ensure products/services in clients e-catalog are accurately defined, timely client follow up, feedback.
• Systematic follow-up and time-bound closures.
• Prompt resolution of complaints.
• Daily 4-5 in person meetings (F2F) with clients onsite

The essential skills required for the role are active listening, good verbal and written communication, ability to work independently and customer orientation.

Why Join IndiaMART

Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell.

Weekly Salary: We are India's first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees.

Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more.

Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories.

Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning & development.