Manager

IndiaMART; Kamrup Metropolitan, Kolkata District, Pune District; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Weekly salary payout

Weekly conveyance payout

Attractive incentives

Accelerated career growth

Learning culture (I-LEAP)

Mediclaim up to ₹2 Lakh cashless

Job summary

IndiaMART is seeking a Client Servicing professional to champion relationships with our business clients, helping them grow by understanding needs and recommending tailored solutions. You will manage monthly client retention and renewal targets as an individual contributor, driving satisfaction and platform utilization while contributing to company growth.

You will engage in regular client meetings, pursue upsell opportunities, and ensure timely follow-up and resolution of issues to maintain

Qualifications

• Client servicing experience and ability to nurture relationships.
• Strong communication and negotiation skills.
• Comfortable with meeting targets and KPI tracking.

Responsibilities

• Conduct daily 3-5 in-person client meetings to ensure satisfaction and platform usage.
• Maximize revenue through upselling and cross-selling.
• Ensure timely follow-up, closures, and rapid resolution of complaints.

Skills

Client relationship management

Upselling

Cross-selling

In-person client meetings

Job description

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth.

In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success.

Key Accountabilities:

• 1. Conduct daily 3-5 in-person client meetings to ensure client satisfaction and platform utilization
• 2. Maximize revenue through upselling and cross-selling
• 3. Ensure systematic follow-up, time-bound closures and prompt resolution of complaints

Why Join IndiaMART:

Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buyand sell.

• 1. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees.
• 2. Weekly Conveyance Payout : Weekly conveyance payout based on face to face meetings with the clients.
• 3. Attractive Incentives: Our incentive programs are designed to recognize and reward your hardwork, allowing you to earn more as you achieve more.
• 4. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories.
• 5. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development.
• 6. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee.