Manager - Retail Store Operations

Vodafoneidea; Ludhiana; On-site; INR 350,000 - 600,000; Full time

Job summary

Vodafone Idea is seeking a Store Manager for its retail operations in Faridkot. You will drive customer delight, lead store activities and sales across voice, data and devices, and ensure promotions and displays reflect brand standards. This role demands strong communication, team leadership and a focus on revenue targets.

You will manage stock, implement processes, and push for profitability while controlling losses. Prior retail experience and MBA are valued for success in this position.

Qualifications

• Graduation - Regular required.
• Post-graduation MBA preferred.
• 1–4 years retail store experience.
• Experience in customer relationship management.
• Revenue target achievement and cost management.

Responsibilities

• Drive customer delight in every walk-in and overall store responsibility for customer service, store sales and revenue targets.
• Execute marketing promotions, store display and store experience schemes.
• Ensure adherence to store processes, documentation and systems; maintain stock availability.
• Lead a team, build commitment, and manage product placement and displays.
• Protect profitability by minimizing losses and pilferage; monitor store RoI.
• Maintain knowledge of products and technology to support customers.

Skills

Communication skills

Team building

Decision making

Sales planning

Problem solving

Customer focus

Technology awareness

Learning agility

Education

Graduation - Regular

MBA / Post-graduation

Job description

Job Description

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Faridkot

Job Purpose

• Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes
• Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas / Accountabilities

Sales

• Achieve TNPS & EQ.
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers' purchase decisions
• Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
• Ensure and monitor quality of acquisition through the store

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

• Good communication skills
• Awareness on technology advancements & new digital product knowledge
• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results
• Products, Services and Technology Knowledge - Consumer
• Sales Planning and Forecasting
• Problem Solving

Must have technical / professional qualifications

• Essential : Graduation - Regular
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management.