Manager - Retail Store Operations

Vodafoneidea; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Vodafone Idea Limited is seeking a Store Manager (M1) for its retail operations in Erode. You will oversee customer service, sales, and revenue targets across all products, including voice, data, and VAS. You will execute promotions and store experience schemes while ensuring compliance with safety guidelines.

The role requires 1–4 years of retail store experience, graduation, and ideally an MBA. You will lead a team, drive profitability, manage stock, and ensure high standards of customer

Qualifications

• Strong communication and customer relation skills.
• Awareness of technology trends and digital products.
• Willingness to learn and empower teams.
• Ability to lead a store team to meet targets and drive sales.
• Knowledge of consumer products and services in telecom.

Responsibilities

• Drive customer delight and maintain store-level revenue targets across voice, data, and accessories.
• Execute promotions, displays and store experience schemes.
• Comply with HSW guidelines and impart safety knowledge.

Skills

Good communication

Tech awareness

Continuous learning

Team leadership

Decision making

Product knowledge

Sales planning

Problem solving

Education

Graduation - Regular

MBA (post-graduation)

Job description

Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

ERODE

Job Purpose

• Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes
• Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

• Achieve TNPS & EQ.
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions
• Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
• Ensure and monitor quality of acquisition through the store

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

• Good communication skills
• Awareness on technology advancements & new digital product knowledge
• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results
• Products, Services and Technology Knowledge - Consumer
• Sales Planning and Forecasting
• Problem Solving

Must have technical / professional qualifications

• Essential : Graduation - Regular
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management.

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Requirements