Manager - Retail Store Operations

Vodafoneidea; Kanpur; On-site; INR 400,000 - 800,000; Full time

Job summary

Vodafone Idea seeks a Store Manager to lead daily Vi store operations in Kanpur, ensuring top-tier customer service and achievement of sales and revenue targets across voice, data, and devices.

The role entails executing promotions, optimizing product displays, managing inventory, and directing a team to deliver strong customer experiences while maintaining store standards and compliance.

Qualifications

• Experience: 2–5 years in retail store and customer relationship management.
• Proven ability to achieve revenue targets and manage costs.
• Essential: Graduation; MBA preferred for higher responsibilities.

Responsibilities

• Achieve sales targets for all Vi store products (voice, data, accessories).
• Ensure quality of customer acquisition and overall customer service.
• Deliver revenue targets and optimize revenue per footfall.
• Maintain store processes, inventory availability and displays.
• Execute marketing promotions and ensure brand POS availability.
• Lead, train and retain store staff and manage on-roll/off-roll team.
• Ensure HSW compliance and safe, clean store operations.

Education

Graduation

MBA

Job description

Job Description:

Role

Store Manager

Job Level/ Designation

Manager

Function / Department

Retail

Job Purpose

• Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes

Key Result Areas/ Accountabilities

Sales

• Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
• Ensure and monitor quality of acquisition through the store
• Revenue -Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage churn and achieve customer satisfaction for walk-in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop-ups and product displays at store

Marketing

• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available at store
• Resolve channel-specific issues within specific timelines

People

• Resolve store-specific issues within specific timelines
• Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
• Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance

• Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience

Critical Success Factors

• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results

Threshold Functional Competencies

• Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

• Sales Planning and Forecasting
• Solving Problems

Experience

• 2 – 5 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management

Must have technical / professional qualifications

• Essential : Graduation
• Desired : Full – time post - graduation in business management/MBA

Requirements