Manager - Retail Store Operations

Vodafoneidea; Amritsar; On-site; INR 350,000 - 550,000; Full time

Job summary

Vodafone Idea Limited in Punjab seeks a Store Manager (M1) to lead a busy retail store in Gurdaspur. You will drive customer delight, achieve revenue targets, and manage day-to-day store operations including promotions, displays, stock, and compliance with HSW guidelines.

The role requires 1–4 years of retail experience, Graduation (regular) with MBA preferred, and strong communication and leadership skills to build a high-performing store team.

Qualifications

• Graduation - regular is essential.
• Post-graduation in business management / MBA is desirable.
• Work ex: 1–4 years.
• Experience of retail store and customer relationship management.
• Revenue target achievement and cost management.

Responsibilities

• Drive customer delight in every walk-in and store-level activities; achieve revenue targets.
• Execute marketing promotions, displays and store experience schemes.
• Comply with HSW guidelines and impart knowledge about HSW.
• Maintain store operations including documentation, stock availability and product placement.
• Lead sales of all products (voice, data, VAS, handsets) and monitor acquisition quality.

Skills

Communication

Tech awareness

Lifelong learning

Team empowerment

Leadership

Decision making

Product knowledge

Sales planning

Problem solving

Education

Graduation - Regular

MBA (Post-graduation)

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Store Manager

Job Level/Designation

M1

Function / Department

Retail

Location

Gurdaspur

Job Purpose

• Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes
• Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

• Achieve TNPS & EQ.
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers' purchase decisions
• Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
• Ensure and monitor quality of acquisition through the store

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

• Good communication skills
• Awareness on technology advancements & new digital product knowledge
• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results
• Products, Services and Technology Knowledge - Consumer
• Sales Planning and Forecasting
• Problem Solving

Must have technical / professional qualifications

• Essential : Graduation - Regular
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management.

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Requirements