Manager (Program Operations) - High School Programs

Ashoka University; New Delhi, Sonipat; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Ashoka University is seeking a Manager (Program Operations) for High School Programs to lead the end-to-end delivery of online and offline initiatives. The role requires coordinating with admissions, student life, operations and faculty to ensure exceptional student experiences across Ashoka Horizons and Young Scholars Program.

Ideal candidates will have 6-10 years of operational experience in premier educational institutions or edtech spaces, with strong data analytics and process improvement

Qualifications

• Past experience (6-10 years) in similar roles with leading universities, residential schools or edtech programs.
• Strong operations and stakeholder management skills with attention to quality.

Responsibilities

• Own end-to-end execution of online and offline programs to ensure high-quality experience for students and parents.
• Manage enrolment targets, real-time pipeline reporting and satisfaction scores across programmes.
• Coordinate with admissions, student life, operations, facilities, finance and security for seamless student experience.

Skills

Operations management

Stakeholder management

Data analysis

Excel

PowerPoint

Communication

Tools

Google Classroom

EdX

Job description

Manager (Program Operations) - High School Programs

Reports To: Assistant Vice President and Lead - High School Programs

Location: Ashoka University Campus, Sonipat

Experience (in years): 6-10 years of rich administrative/operational experience in a leading residential school, University (India or global) or in the Edtech sector.

Nature of Work: Full-Time

About Ashoka University:

Ashoka University is Indias premier interdisciplinary teaching and research university, an institution that has become a beacon of academic excellence in less than 10 years since its inception. At Ashoka, we encourage you to embrace change, learn and grow continuously, and strive for excellence in what you do.

Values:

• Be Mission-Driven : Champion interdisciplinary learning, innovative pedagogy, and academic rigour to transform Indian higher education.
• Think Strategically: Collaborate with other innovative colleagues to shape the future of higher education through strategic planning and a forward-thinking approach.
• Act Authentically: Embrace authenticity and integrity, fostering an inclusive and supportive environment where every voice is valued.
• Take Accountability: Own your work and drive positive change as an individual seeking to make a meaningful contribution.
• Build Collaboration: Experience the power of teamwork and diverse perspectives, working collectively towards our shared goals.
• Deliver Excellence: Strive for high quality in all aspects, upholding the highest standards of academic excellence, student support, and professional development opportunities.

Our Mission:

At Ashoka University, we are on a mission to redefine higher education and create a remarkable space where innovation and collaboration thrive. As a pioneering force in interdisciplinary learning, we continually grow and adapt to stay at the forefront of educational excellence with an emphasis on inclusivity and equal opportunity. Our philosophy revolves around care, well-being, and connection, which are deeply embedded in everything we do.

About the High School Programs:

Ashoka aims to leverage its brand, unique pedagogy, and best practices to build impactful programs for High School Students - both offline and online certificate programs. These include the Young Scholars Program (YSP), Ashoka Horizons, and many others.

• Ashoka Young Scholars Program(YSP), now in its ninth year, is already the most prestigious summer program for high school students in the country, attracting talented and motivated students to an enriching immersive college experience, across its 5 programs in liberal arts, sciences, computer science, humanities and economics entrepreneurship streams. The programme continues to expand at an exponential rate with more high schoolers applying from across the country each year.
• Ashoka Horizons offers short-term, online, learning by doing (project-based learning), real-world and future-forward programmes to high schoolers across the country and abroad. Ashoka Horizons courses are specially designed for curious motivated high schoolers, providing a deeper exploration of specific subjects, 21st century skills and other non-academic areas of interest. Ashoka Horizons are better prepared for college decisions, college applications and life beyond. Ashoka Horizons was launched in 2020 and has been growing exponentially since.

Roles and Responsibilities:

This person is responsible for the end-to-end execution of our rich portfolio of online and offline programs with the objectives of delivering the highest standards of program experience and exceeding student/parent expectations.

• Owning the application to enrolment conversion targets and real-time reporting on pipeline numbers, as well as ensuring high parent and student satisfaction scores across all programmes.
• Developing effective processes rubrics for applicant evaluation assessment for enrolments.
• Managing and resolving satisfaction school, student and parent queries across online and offline platforms - email, WhatsApp, in-person (on campus), mobile, etc.
• Working collaboratively with the High School Programs Marketing Program Development teams to ensure successful timely programme execution.
• Working collaboratively with admissions, student life, operations, facilities, finance, security teams to ensure a seamless student experience pre-programme and on-ground.
• Shortlisting, training and managing a large team of High School Program Counsellors for the summer programs.
• Developing and managing the tech platform for course delivery; training faculty teaching assistants to ensure course development delivery.
• Hiring, nurturing and growing a team of program coordinators.

Qualifications:

• Past experience (06-10+years exp, full-time or project-based) in similar roles with a leading Indian or global University, select residential schools or with reputed online/on-premises courses targeted at high school students.
• Minimum 05 years of experience with premier organisations.
• Preference would be given to graduates of Ashoka/ YIF/ YSP/ Ashoka Horizons.

Skills Required:

• Strong operational skills, ability to manage multiple stakeholders project tracks accurately, on time and of the highest quality.
• Good communication interpersonal skills verbal written.
• Target and result-driven individual, with an exceptional attention to detail and a focus on quality.
• Strong organisational skills and process orientation.
• Excellent Excel, Data Analysis, PowerPoint and Reporting skills.
• Experience comfort with Edtech platforms (Google Classroom, EdX etc.), learning journeys work automation modules. Tech product development management skills would be preferred.
• Interpersonal skills, ability to collaborate and work effectively across different internal external stakeholders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.