Manager (Postgraduate Programmes)– Outreach

Ashoka University; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ashoka University is seeking a seasoned Outreach Counselling professional to join the Postgraduate Programmes Outreach team. The candidate will guide high-value Medical, Management, Master’s, or Executive Education admissions and lead outreach through calls and campus interactions.

You will work with the Deputy Director and the Outreach team to meet enrolment goals, manage prospect relationships, and ensure a consistent admissions journey across India and international markets.

Qualifications

• 5–8 years of relevant experience in outreach, counselling or admissions.
• Proven ability to engage with a high volume of prospective students and drive conversions.
• Strong understanding of enrolment pipelines, lead management, and follow-up.

Responsibilities

• Build and nurture relationships with prospective students to strengthen engagement and conversion across assigned Postgraduate Programmes.
• Deliver high-quality telephonic, virtual, and in-person counselling to guide admissions journeys.
• Manage lead relationships with consistent follow-ups to drive applications and enrolments.
• Execute outreach strategies to maximise programme visibility and enrollment targets.
• Maintain accurate CRM data and monitor the student pipeline for timely follow-ups.

Skills

Relationship management

Counselling

Candidate engagement

Communication

Sales pipeline

Job description

Department: Office of Outreach

Reports To: Deputy Director

Role Type: Full-time [Permanent]

Experience: 5-8 years

ABOUT THE ROLE

We are looking for a seasoned and high-performing Outreach Counselling professional to join the Postgraduate Programmes Outreach team at Ashoka University. The ideal candidate should have proven experience in counselling and enrolment for high-value Medical, Management, Master’s, or Executive Education programmes, in India or international markets. The candidate will be responsible for engaging prospective students through telephonic and in-person interactions, effectively guiding them through the admissions journey, and consistently delivering assigned student enrolment and conversion targets.

ROLES AND RESPONSIBILITIES

1. Relationship Management / Student Counselling

• Build and nurture relationships with prospective students to strengthen engagement and conversion across assigned Postgraduate Programmes.
• High-quality telephonic, virtual, and in-person counselling interactions, understanding student aspirations and guiding them through the programme selection and admissions journey.
• Manage prospective student relationships through consistent follow-ups, addressing queries and overcoming objections to drive applications and enrolments.
• Execute outreach and enrolment strategies to maximise programme visibility, lead engagement, application conversion, and student enrolments.
• Take ownership of assigned enrolment targets, sales pipeline, and conversion metrics, ensuring consistent performance throughout the admissions cycle.

3. People

• Work closely with the Deputy Director and wider Outreach team to align counselling, outreach, marketing, and admissions activities towards programme enrolment goals.
• Collaborate with internal stakeholders to ensure prospective students receive a consistent and high-quality experience throughout the admissions journey.

4. Operations

• Maintain accurate and timely updates of lead, counselling, follow-up, application, and enrolment data in the CRM.
• Monitor the assigned student pipeline, prioritise high-potential prospects, and ensure timely follow-ups to maximise conversion.
• Support Masterclasses, Open Houses, webinars, campus engagements, and other outreach initiatives, including on-ground student interactions and counselling.

WHAT WE ARE LOOKING FOR

Qualifications

• 5–8 years of relevant experience, preferably with premier education, consulting, or other high-performance organisations.
• Proven ability to engage with a high volume of prospective students in a fast-paced, target-driven environment while maintaining meaningful and consultative conversations.
• You have a strong understanding of sales and enrolment pipelines, demonstrate effective lead management and follow-up, and have a consistent track record of achieving and exceeding enrolment targets.
• Strong executive presence, communication, and interpersonal skills, with the ability to influence and counsel prospective students effectively.

Who You Are

• You communicate clearly, confidently, and professionally in English.
• You have experience working in a high-performing, target-driven environment with a strong focus on results.
• You are comfortable managing high-volume and repetitive tasks while remaining consistent, focused, and self-motivated.
• You have a genuine interest in Higher Education and enjoy working in a student-centric, people-focused environment.
• You are proactive, self-driven, and comfortable taking ownership and working independently.
• You are skilled at building, nurturing, and maintaining strong relationships with prospective students and stakeholders.

ABOUT ASHOKA UNIVERSITY: https://www.ashoka.edu.in/