Program Manager Business Partner

Centre For Investment Education And Learning; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Centre For Investment Education And Learning in Mumbai is seeking a Program Manager – Business Partner to lead onboarding of partner campuses, enable campus-level business development, and build a strong, well-trained counsellor team that drives enrollments.

This role combines program management, partner relationship management, and sales enablement, with travel across campuses as required to ensure onboarding, product understanding, and quality benchmarks.

Qualifications

• Graduate/Postgraduate in Business Administration with sales/marketing focus.
• 3-5 years in program management, partner management, or sales training.
• Experience with multi-location teams or partner networks preferred.

Responsibilities

• Onboard new business partner campuses end-to-end with compliance and readiness.
• Develop campus-level business plans and drive student enrollments.
• Design and deliver counsellor training programs and certifications.
• Act as HQ's single point of contact for partner campuses; provide performance reports.

Skills

Stakeholder management

Training & facilitation

Sales coaching

MS Excel/Sheets

Education

MBA/PG in Marketing or Sales

Tools

CRM tools

Dashboard reporting

Job description

Job Title: Program Manager - Business Partner

Role Summary

The Program Manager will be the primary point of contact for Company business partner campuses responsible for onboarding new partners, enabling campus-level business development, and building strong, well-trained counsellor teams that drive enrollments. This is a high-ownership, field-facing role combining program management, partner relationship management, and sales enablement.

Preferred Experience : 3 - 5years, in managing education network centers.

Currently Working in:

Most preferred : BIA, TIME, APTECH, ARENA, LAKME, NIIT , MAAC, unacademy, Kidzee, euro kids, poddar International schools,

Key Responsibilities1. Partner Onboarding

• Manage end-to-end onboarding of new business partner campuses — documentation, infrastructure readiness, systems setup, and compliance with Company operating standards.
• Conduct orientation sessions for partner leadership and staff on Company processes, curriculum, brand guidelines, and quality benchmarks.
• Ensure each new campus is fully operational and audit-ready within defined onboarding timelines (e.g., 30/60/90-day milestones).

2. Campus Business Development Support

• Work with campus owners to create, execute and monitor 30-60-90 day business plan.
• Work closely with partner campus owners/managers to build and execute local student acquisition and lead-generation plans.
• Support campuses in setting enrollment targets, tracking funnel performance, and identifying growth levers (school/college tie-ups, local marketing, referral programs, community outreach).
• Share best practices and successful playbooks across campuses; identify and replicate high-performing strategies.
• Monitor campus-wise business performance (leads, conversions, revenue) and provide data-backed recommendations.

3. Counsellor Training & Capability Building

• Design, deliver, and continuously improve training programs for campus counsellors - covering consultative selling, objection handling, course/product knowledge, and CRM/lead management discipline.
• Conduct regular refresher trainings, role-plays, and certification assessments for counsellors.
• Build training toolkits, scripts, FAQs, and SOPs to standardize counselling quality across campuses.
• Track counsellor performance (conversion ratios, follow-up discipline) and coach underperforming teams.

4. Program & Relationship Management

• Act as the single point of contact between HQ and assigned partner campuses, ensuring smooth communication and issue resolution.
• Conduct periodic campus visits/audits to assess operational, academic, and business health.
• Prepare and present regular performance reports, dashboards, and reviews to leadership.
• Ensure partner campuses adhere to brand, quality, and compliance standards.
• Identify risks (partner dissatisfaction, underperformance, compliance gaps) early and drive corrective action plans.

Required Qualifications & Experience

• Graduate/Postgraduate in Business Administration in sales and marketing.
• 3-5 years of experience in program management, franchise/channel partner management, business development, or sales training - preferably in education, EdTech, or vocational training sectors
• Prior experience managing multi-location teams or partner networks strongly preferred
• Experience designing and delivering sales/counsellor training programs is a strong plus

Key Skills & Competencies

• Strong stakeholder and relationship management skills
• Business acumen with a bias for data-driven decision-making
• Excellent training and facilitation skills
• Sales/counselling process expertise (admissions or B2C sales background helpful)
• Strong communication and presentation skills
• Ability to travel across partner campuses (as and when required)
• Proficiency in MS Excel/Google Sheets, CRM tools, and dashboard reporting
• High ownership, problem-solving mindset, and ability to work independently in a fast-scaling environment