Manager - Operations

GoKhana; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

GoKhana in Hyderabad is seeking an Operations Training Specialist to standardize day-to-day processes, attendance, rostering, vendor and client management, and cash reporting. You will create SOPs, conduct trainings, and verify staff competency across operations and service.

The role requires training vendors on POS operations, troubleshooting POS/app issues, inventory planning, menu coordination, and strong hygiene and safety standards. English proficiency and MS Office skills are essential.

Qualifications

• Bachelor’s degree preferred in Hotel Management or related field.
• Excellent written and spoken English.
• Keen eye for hygiene, cleanliness, grooming, health and safety.
• Strong knowledge of food & beverage service.
• Proficient with Microsoft Office tools (Word, Excel, PowerPoint).

Responsibilities

• Develop SOPs for day-to-day operations, attendance, rostering, vendor and client management.
• Attend and conduct mandatory training sessions as organized by head office and ensure staff competency.
• Train vendor staff on POS operating process and educate team on POS/app troubleshooting, inventory management, and menu planning.
• Maintain MMRS and MOM; ensure timely reporting and compliance.

Skills

English proficiency

Hygiene and safety

Food & beverage service

Client services awareness

Education

Bachelor's degree in Hotel Management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.
• Understand & meet Client Services deliverables.
• To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.
• Maintain MMRS and MOM.

Prerequisites:

• Bachelors in any degree, preferably Bachelor’s in Hotel Management.
• Good command over both written and spoken English.
• Keen eye for hygiene, cleanliness, grooming, health and safety.
• Excellent knowledge of food & beverage service.
• Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.