Ast. Manager - Operation

Gokhana; Bengaluru; On-site; INR 400,000 - 640,000; Full time

Job summary

A leading food service company in Bengaluru is seeking an Assistant Manager to oversee the operation and management of various cafeterias. The role requires promoting guest satisfaction while maintaining a hygienic environment for food service. Candidates should have a Bachelor’s degree, at least 3 years of relevant experience, and strong skills in vendor management and team training. Proficiency in Microsoft Office is essential for managing reports and operations efficiently.

Qualifications

• Minimum 3 years of work experience in F&B, retail or CRM-related organization.
• Good command over both written and spoken English.
• Keen eye for hygiene, cleanliness, grooming, health and safety.
• Strong hygiene, cleanliness, grooming, health and safety awareness.
• Solid knowledge of F&B service standards and guest interactions.
• Proficiency with MS Office applications (Word/Excel/PowerPoint).

Responsibilities

• Manage and operate allocated cafeterias.
• Ensure a safe and hygienic environment for food preparation.
• Promote guest delight and satisfaction.
• Monitor financial health of the cafeteria and manage SOPs, attendance, rostering, and vendor relationships.
• Provide training to vendor staff on POS operation, inventory planning, and service excellence.

Skills

Guest satisfaction promotion

Vendor management

Team training

Inventory management

Communication skills

Education

Bachelor's in any degree, preferably Hotel Management

Tools

Microsoft Office (Word, Excel, PPT)

Microsoft Excel

PowerPoint

Job description

As an Asst. manager you are responsible for the operation and management of the cafeterias allocated to you.These cafeterias may be from the same corporate organization or may be from different organizations. You are expected to promote guest delight and ensure guest satisfaction, all the while maintaining a safe and hygienic environment for the preparation and service of food & beverage at your respective cafeterias. You are also required to have an understanding of the financial health of your cafeteria. In addition to the above, you are expected to be up to date and follow points in areas given below:

• Must have Product knowledge.
• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.
• Understand & meet Client Services deliverables.
• To provide Training to vendor Staffs on POS operating process and to train the team on POS/APPtrouble shooting, Inventory management, Menu planning, Communication and Service acumen.
• Maintain MMRS and MOM.

Requirements

Prerequisites:

• Bachelors in any degree, preferably Bachelor’s in Hotel Management.
• Min. 3 years of work experience in F&B, retail or any CRM related organization.
• Good command over both written and spoken English.
• Keen eye for hygiene, cleanliness, grooming, health and safety.
• Excellent knowledge of food & beverage service.
• Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.