Outlet Manager

SmartRecruiters, Inc.; Maharashtra; On-site; INR 400,000 - 600,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Restaurant Supervisor to manage day-to-day operations of a luxury outlet in Maharashtra, India. You will supervise service staff, ensure exceptional guest experiences, and coordinate with Kitchen and Housekeeping to deliver seamless service.

The role requires 3–5 years in F&B, with 1–2 years in a supervisory capacity, and a strong focus on leadership, communication, and high standards of hygiene and hospitality.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
• 3–5 years of experience in Food & Beverage service operations, preferably in luxury or five-star environments.
• Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
• Strong leadership and team management abilities.
• Excellent communication and guest relations skills.
• Sound knowledge of restaurant operations, service standards, and fine dining etiquette.
• Strong problem-solving and decision-making capabilities.
• Proficiency in POS systems and restaurant management software.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring guest experiences meet five-star standards.
• Supervise, train, and motivate the service team to maintain high service quality, grooming, hygiene, and efficiency.
• Monitor guest satisfaction, handle complaints professionally, and resolve issues promptly.
• Coordinate with Kitchen, Housekeeping, and other departments for seamless service delivery.
• Drive outlet revenue through upselling, promotions, and guest engagement initiatives.
• Monitor inventory and cost-control measures to minimize waste and breakage.
• Ensure compliance with food safety, hygiene, and brand standards, including HACCP.
• Assist in preparing duty rosters, performance evaluations, and training plans.

Skills

Leadership

Team management

Guest relations

Communication

Problem solving

Work under pressure

Education

Bachelor's/Diploma in Hotel/Hospitality Management

Tools

POS systems

Restaurant management software

Microsoft Office

Job description

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
• Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
• Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
• Assist in preparing duty rosters, performance evaluations, and training plans for team members.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
• 3–5years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
• Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
• Strong leadership and team management abilities.
• Excellent communication and guest relations skills.
• Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.
• Strong problem-solving and decision-making capabilities.
• Proficiency in POS systems, Microsoft Office, and restaurant management software.
• Ability to work under pressure and manage multiple priorities effectively.