Manager - Operations

GoKhana; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

GoKhana seeks a Manager to oversee operations and management of multiple cafeterias, ensuring guest delight and satisfaction while upholding hygiene and safety standards. You will monitor financial health and ensure safe food and beverage preparation and service across facilities.

You will promote training on POS operations, inventory management, and service excellence, while maintaining reporting formats and SOPs, with emphasis on attendance, rostering, and vendor/client management.

Qualifications

• Bachelor's degree in any field, hospitality preferred.
• Strong command of written and spoken English.
• Keen eye for hygiene, cleanliness and safety.
• Good knowledge of food & beverage service.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Manage operation of allocated cafeterias.
• Promote guest delight and ensure guest satisfaction.
• Maintain safe and hygienic service environment.
• Understand financial health of cafeterias.
• Provide training on POS operations and inventory management.
• Maintain MMRS and MOM.

Skills

English proficiency

Hygiene

Health & Safety

Food & Beverage

Operations management

Education

Bachelor’s degree (any)

Job description

As a manager you are responsible for the operation and management of the cafeterias allocated to you. These cafeterias may be from the same corporate organization or may be from different organizations. You are expected to promote guest delight and ensure guest satisfaction, all the while maintaining a safe and hygienic environment for the preparation and service of food & beverage at your respective cafeterias. You are also required to have an understanding of the financial health of your cafeteria. In addition to the above, you are expected to be up to date and follow points in areas given below:

• Must have Product knowledge.
• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.
• Understand & meet Client Services deliverables.
• To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.
• Maintain MMRS and MOM.

Requirements

• Bachelors in any degree, preferably Bachelor’s in Hotel Management.
• Good command over both written and spoken English.
• Keen eye for hygiene, cleanliness, grooming, health and safety.
• Excellent knowledge of food & beverage service.
• Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.