Manager - Operations

GoKhana; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

GoKhana in Hyderabad seeks an Operations Coordinator with strong product knowledge and hospitality background to support day-to-day operations.

You will manage attendance, rostering, vendor and client relationships, and conduct staff training on POS processes, inventory, and service excellence. A Bachelor's degree and fluent English are required, with a keen eye for hygiene and safety.

Join our team to maintain reporting formats and ensure delivery of client services.

Qualifications

• Bachelor's degree required; hospitality preferred.
• Excellent English communication, both written and spoken.
• Strong hygiene, cleanliness and health-and-safety focus.
• Proficient with MS Word, Excel, PPT.

Responsibilities

• Product knowledge and SOPs for day-to-day operations.
• Attendance tracking, rostering, vendor and client management.
• Attend mandatory training sessions; train operations staff.
• Ensure client services deliverables.

Skills

English proficiency

Hygiene awareness

F&B service

Training skills

Education

Bachelor's degree

Hotel Management preferred

Tools

Microsoft Office

Job description

Roles & Responsibilities:

• Must have Product knowledge.
• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.
• Understand & meet Client Services deliverables.
• To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.
• Maintain MMRS and MOM.

Prerequisites:

• Bachelors in any degree, preferably Bachelor's in Hotel Management.
• Good command over both written and spoken English.
• Keen eye for hygiene, cleanliness, grooming, health and safety.
• Excellent knowledge of food & beverage service.
• Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.