Assistant Restaurant Manager

Brik Oven; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Brik Oven in Bengaluru is seeking a Guest Relation Officer to safeguard guest experience from pre-opening to post-closing operations. You will handle complaints, ensure product quality, manage inventory, and optimize schedules while driving team performance and compliance.

The role requires a proactive leader with strong communication, budgeting acumen, and a track record in hospitality management. Join us to elevate guest satisfaction and business growth.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management or related field.
• Proven restaurant management experience within a hospitality setting.
• Minimum 1 year of experience in a similar role.
• Strong leadership and people management skills.
• Financial acumen with ability to analyze P&L, COGS and budgets.
• Excellent communication and interpersonal skills.
• Experience in business development and achieving sales targets.
• Familiarity with recruitment and selection processes.

Responsibilities

• Coordinate pre-opening tasks to ensure readiness for daily operations.
• Conduct thorough post-closing procedures to maintain cleanliness and security standards.
• Address customer complaints promptly and effectively to ensure customer satisfaction and loyalty.
• Identify root causes of issues and implement corrective measures to prevent recurrence.
• Supervise cash handling procedures and ensure accuracy in cash transactions.
• Implement robust controls to prevent theft and discrepancies.
• Uphold high standards of product quality and consistency.
• Conduct regular inspections to ensure compliance with food safety regulations and company standards.
• Oversee inventory levels and ensure timely replenishment.
• Develop and maintain an efficient duty roster for the team.
• Ensure adequate coverage during peak hours and special events.
• Foster a positive work environment conducive to employee growth and development.
• Provide ongoing training and guidance to enhance team performance and morale.
• Delegate tasks and responsibilities appropriately to empower employees.
• Encourage autonomy and decision-making among staff to foster ownership.
• Monitor employee performance against KPIs and provide feedback.
• Support Restaurant Manager in reporting operational metrics and customer feedback.
• Analyze data to identify trends and opportunities for improvement.
• Ensure compliance with company policies, procedures and regulatory requirements.
• Communicate policy updates to staff and align strategies with goals.

Skills

People leadership

Communication

Guest relations

Team coordination

Budget awareness

Education

Bachelor's degree in Business Administration

Hospitality Management degree

Job description

Job Title

Guest Relation Officer

Department

Food & Beverage Service

Reporting To

Chief Hospitality Officer

Summary

As a Guest Relation Officer, you'll be at the heart of our operations, ensuring seamless pre-opening and post-closing routines. Handle guest complaints with finesse, maintain impeccable product quality, and manage inventory like a pro. Create efficient schedules, boost team morale, track performance, and generate insightful reports. Stay on top of policy compliance and collaborate with management to drive the business forward and elevate the guest experience.

Responsibilities

• Coordinate pre-opening tasks to ensure readiness for daily operations.
• Conduct thorough post-closing procedures to maintain cleanliness and security standards.
• Address customer complaints promptly and effectively to ensure customer satisfaction and loyalty.
• Identify root causes of issues and implement corrective measures to prevent recurrence.
• Supervise cash handling procedures and ensure accuracy in cash transactions.
• Implement robust controls to prevent theft and discrepancies.
• Uphold high standards of product quality and consistency.
• Conduct regular inspections to ensure compliance with food safety regulations and company standards.
• Oversee inventory levels and ensure timely replenishment.
• Implement strategies to minimize wastage and optimize inventory turnover.
• Develop and maintain an efficient duty roster for the team.
• Ensure adequate coverage during peak hours and special events.
• Foster a positive work environment conducive to employee growth and development.
• Provide ongoing training and guidance to enhance team performance and morale.
• Delegate tasks and responsibilities appropriately to empower employees to excel in their roles.
• Encourage autonomy and decision-making among staff members to foster a sense of ownership and accountability.
• Monitor employee performance against set benchmark key performance indicators (KPIs).
• Provide constructive feedback and support to drive continuous improvement.
• Support the Restaurant Manager in generating reports on various operational metrics, including sales performance, inventory levels, and customer feedback.
• Analyze data to identify trends and opportunities for improvement.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Communicate updates and changes in policies to staff members as necessary.
• Work closely with the Restaurant Manager and other members of the management team to align operational strategies with organizational goals.
• Provide input and recommendations for process improvements.

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in restaurant management or a related field.
• Minimum 1 year of experience in similar role
• Strong leadership and people management skills.
• Financial acumen with the ability to analyze P&L statements, COGS, and budget forecasts.
• Excellent communication and interpersonal skills.
• Demonstrated success in business development and achieving sales targets.
• Familiarity with recruitment and selection processes.