Site Supervisor

GoKhana; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GoKhana is seeking a Site Head for Hyderabad to oversee day-to-day hotel operations according to standard operating processes. The role demands high intensity, hands-on leadership and constant focus on service levels and client satisfaction.

The candidate should have a hotel management background with 4-6 years of experience, Fostac training, and preferably food-tech exposure. Strong vendor engagement and data-driven decision making are essential for success.

Qualifications

• Must have a Hotel Management background.
• 4-6 years of experience.
• Fostac Trained.
• Food-tech experience is an added advantage.

Responsibilities

• The Site Head role is a high intensity, high responsibility and hands on role.
• Involved in day-to-day operations and tracking service levels.
• Maintain healthy relationships with clients and employees.
• Manage and minimize process and system deviations.
• Manage delivery SLAs and maximize customer satisfaction.
• Engage vendors and maximize their business involvement.
• Identify, understand and process data regularly.
• Act decisively and quickly with professional conduct.

Job description

To assist Manager - Operations on day-to-day operations by following our Standard Operating Process.

• The Site head role is a high intensity, high responsibility and hands on role.
• The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels.
• Maintain healthy relationship with client/employees.
• Managing and minimizing process and system deviations.
• Managing delivery SLAs and maximizing customer satisfaction.
• Engaging vendors & maximizing their business involvement.
• Assertive and persistent in approach with an attitude of getting work done.
• Amicable and able to form and foster business relationships.
• Ability to handle conflict professionally.
• Ability to connect to on ground reality and act decisively and quickly.
• Ability to identify, understand and process data on a regular basis.
• Driven and motivated with an attitude to create an impact and go beyond what is asked.
• Professional Conduct and respect for co-workers.
• Honesty and Sincerity is a must.

Requirements

• Must have from Hotel Management background.
• 4- 6 years of experience.
• Fostac Trained.
• Food-tech Experience is an added advantage.