Assistant Restaurant Manager

INOX; Navi Mumbai, Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

INOX is seeking a capable manager to supervise cinema operations, including daily staff actions, performance, and cost controls. You will oversee shift openings, closeouts, floats and rosters while ensuring high service standards and hygiene across the facility.

The role requires strong cash handling, inventory management, and team-training skills, with a focus on customer satisfaction and upselling initiatives within a fast-paced cinema environment.

Qualifications

• Knowledge and understanding of hotel/cinema operations.
• Experience handling customer queries.
• Experience of floor management.
• Experience in cash handling and inventory management.
• Experience in team building and training.
• Great experience of F&B.
• Innovative ideas for marketing.
• Cross selling & upselling.
• Proven ability to manage guests and processes.

Responsibilities

• Supervises the functions of the department employees, facilities, operations and cost on a day- to -day basis.
• Responsible for key management including opening & closing of shift.
• Responsible for issuing of daily floats, roaster management, handling cinema impress, shift banking, shortage control etc
• Monitors and controls, on an on-going basis: Quality levels of product and service, Customer satisfaction, Merchandising and marketing, Operating costs, Sanitation, cleanliness and hygiene of the entire area
• Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same
• Oversees the services of Cinema from box-office to concessions
• Under the guidance of the Cinema Manager, conducts functions such as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity
• Responsible for cash management and cash handling, ensuring ensure that here is no pilferage of money
• Responsible for conducting print check every Thursday night. It includes ensuring Display & Commercial compliance
• Responsible for training and briefing on daily basis of the staff for up selling, suggestive selling and in auditorium (SOS) selling and updating on various initiatives
• Responsible for customer query handling/situation handling and maintaining TAT for Patron complaint resolution
• Maintains minimum stock levels of all items and participates in inventories on weekly basis

Skills

Hotel operations

Customer service

Floor management

Cash handling

Inventory management

Staff training

F&B operations

Cross selling

Upselling

Team leadership

Tools

POS systems

Job description

Role & responsibilities

• Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis
• Responsible for key management including opening & closing of shift
• Responsible for issuing of daily floats, roaster management, handling cinema impress, shift banking, shortage control etc
• Monitors and controls, on an on-going basis:

1) Quality levels of product and service
2) Customer satisfaction
3) Merchandising and marketing
4) Operating costs
5) Sanitation, cleanliness and hygiene of the entire area

• Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same
• Oversees the services of Cinema from box-office to concessions
• Under the guidance of the Cinema Manager, conducts functions such as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity
• Responsible for cash management and cash handling, ensuring ensure that here is no pilferage of money
• Responsible for conducting print check every Thursday night. It includes ensuring Display & Commercial compliance
• Responsible for training and briefing on daily basis of the staff for up selling, suggestive selling and in auditorium (SOS) selling and updating on various initiatives
• Responsible for customer query handling/situation handling and maintaining TAT for Patron complaint resolution
• Maintains minimum stock levels of all items and participates in inventories on weekly basis

Required Skills Sets/ Managerial skills:

• Knowledge and understanding of hotel/ cinema operations
• Experience on handling customers queries
• Experience of floor management
• Experience in cash handling and inventory management
• Experience of team building and providing training
• Great experience of F&B
• Innovative ideas of marketing
• Cross selling & upselling
• Proven ability to manage guests and processes

Other Specification:

• Good Communication Skills
• Adaptability
• Interpersonal skills
• Multitasking
• Team leader quality
• Time Management
• Good Listening skills
• Team building skills
• Team leading quality
• Innovative thinker