Officer Patient Care-Front Office

PeopleStrong; Thane; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong in Thane is seeking a Front Office executive for our OPD. You will manage patient registration, appointments, billing support, and provide courteous service while adhering to NABH standards.

You will coordinate with doctors, nurses, and diagnostics to ensure smooth patient flow and high-quality care in a busy hospital setting.

Qualifications

• Graduate in any discipline (Healthcare Administration preferred).
• 1–3 years of experience in hospital front office or customer service.
• Familiarity with hospital billing systems and HIS preferred.

Responsibilities

• Register new patients and update existing patient records.
• Schedule, reschedule, and manage OPD appointments.
• Guide patients regarding doctor availability and waiting time.
• Greet patients and visitors politely and provide necessary guidance.
• Coordinate with doctors, nurses, and diagnostics for smooth consultations.
• Generate OPD bills and collect payments as per hospital policy.
• Verify insurance/TPA details where applicable.
• Maintain orderly patient flow and waiting areas.
• Inform patients of delays or schedule changes.

Skills

Communication skills

Interpersonal skills

Computer literacy

Data entry

Customer service

Empathy

Education

Graduate degree

Healthcare administration preferred

Tools

HIS

Job description

Function Thane

Department Front Office

Cost Center OPD

Country India

State Maharashtra

District Thane

Functional Area --

Skill

Graduation/Equivalent Course

Others

Job Description

JOB PROFILE

Designation

Grade

B02/OFFER/L1

Location

Thane

Department

Hospitality

Qualification

Graduate in any discipline (Healthcare Administration preferred).

Professional Experience

1 –3 years of experience in hospital front office or customer service role.

Familiarity with hospital billing systems and HIS preferred.

Role Purpose

To serve as the first point of contact for patients visiting the OPD, ensuring smooth registration, appointment coordination, billing support, and a courteous, patient-friendly experience in compliance with National Accreditation Board for Hospitals & Healthcare Providers (NABH) standards.

Key Responsibilities

• Register new patients and update existing patient records accurately.
• Schedule, reschedule, and manage OPD appointments.
• Guide patients regarding doctor availability and waiting time.
• Greet patients and visitors politely and provide necessary guidance.
• Direct patients to consultation rooms, diagnostics, or service areas.
• Assist elderly, disabled, or first-time visitors.
• Generate OPD bills and collect payments as per hospital policy.
• Verify insurance/TPA details where applicable.
• Ensure accurate receipts and financial documentation.
• Maintain orderly patient flow and manage waiting areas.
• Coordinate with doctors, nurses, and diagnostics for smooth consultations.
• Inform patients of delays or schedule changes.

5. Documentation & Data Accuracy

• Ensure accurate data entry into the Hospital Information System (HIS).
• Maintain confidentiality of patient information.
• File and manage required OPD records.
• Handle patient queries and concerns with empathy and professionalism.
• Escalate complaints or service issues promptly.
• Promote a welcoming and supportive environment.

7. Compliance & Safety

• Follow NABH guidelines and hospital protocols.
• Adhere to safety, privacy, and infection control policies.
• Excellent communication & interpersonal skills
• Basic computer proficiency & data entry skills
• Ability to manage high patient volumes calmly
• Professional appearance and conduct

Key Relationships

• External: communicates with patients and their families.
• Internal: coordinates with Consultants, nurses, billing, TPA, and OT.

Please Note: Job description is only a general guideline and will change depending on the organizational requirement.