Manager - Key Account Management

Galaxy Surfactants Limited; Mumbai; On-site; INR 1,200,000 - 3,600,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. seeks a senior sales leader to manage global key accounts, drive revenue, and align client needs with company capabilities.

You will lead strategic discussions, collaborate with product and delivery teams, and ensure long-term partnerships while meeting organizational KPIs. The role requires 6–10 years in sales, a strong MBA background, and proven ability to upsell and negotiate high-value contracts with major clients.

Qualifications

• Must have proven client relationship management with long-term partnerships.
• Strong strategic thinking and problem-solving skills.
• Excellent written and verbal communication for stakeholders.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Experience in cross-functional collaboration and leadership potential.
• Solid commercial acumen and ability to translate insights into growth.
• Skilled in contract negotiations and maintaining client trust.
• Knowledge of product applications, technical specs, and industry standards.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Understand client needs and provide customized solutions.
• Drive revenue growth through upselling and cross-selling products/services.
• Coordinate with internal teams to ensure timely delivery and support.
• Monitor account performance and prepare reports for management.
• Negotiate contracts and close agreements to maximize profits.
• Resolve client issues promptly to maintain trust and satisfaction.

Skills

Client relationship management

Strategic thinking

Communication and presentation

Work under pressure

Cross-functional collaboration

Contract negotiation

Industry/product knowledge

Education

B.Tech/B.E./M.Sc and MBA in Sales/Marketing/Finance

Job description

PrimaryResponsibilities: Manage and Lead relationship and business with Global KeyAccount for the company to deliver the KPI and meet companies long term Vision

Degree: B.Tech/ B.E./ M.Sc. and MBA in Sales, Marketing or Finance

Experience:Minimum 6-10 years of Sales experience

BEIKey Performance Indicators (KPIs):

• Develop and maintain strong relationships withkey clients.
• Understand client needs and provide customizedsolutions.
• Drive revenue growth by upselling and cross-sellingproducts/services.
• Coordinate with internal teams to ensure timely deliveryand support.
• Monitor account performance and prepare regular reportsfor management.
• Negotiate contracts and close agreements to maximize profits.
• Resolve client issues promptly to maintain trust andsatisfaction.

RequiredSkills:

• Proven ability in client relationship management, with a focus on building long-term partnerships.
• Strong strategic thinking and problem-solving skills to identify opportunities and mitigate risks.
• Excellent presentation and communication skills, both written and verbal, forengaging stakeholders.
• Demonstrated capacity to work under pressure and meet deadlines in a fast-paced environment.
• Effective team collaboration and leadership potential, fostering cross-functionalcooperation.
• Solid commercial acumen, with the ability to translate businessinsights into actionable growth strategies.
• Expertise in contract negotiations, ensuring favourable terms while maintaining client trust.
• Strong chemistry know - how, enabling deep understandingof product applications, technical specifications, and industry standards to support clientsolutions.