Manager - IP/MPLS (Juniper) L2|L3 Support

Tata Communications; Pune District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Tata Communications Limited seeks an experienced Network Engineer to oversee IP/MPLS core networks in a 24x7 environment, manage customer service-related tickets, and drive root-cause analysis for complex network issues. The role emphasizes independent work, cross-functional collaboration, and delivering innovative solutions.

Requires 8-10 years in Telecom/ISP IP/MPLS or NOC, with strong knowledge of BGP, MPLS TE, and L2/L3 protocols; CCNA/JNCIA mandatory; Mikrotik, Cisco/Juniper experience

Qualifications

• 8-10 years of experience in a Telecom/ISP IP/MPLS ops environment or NOC
• Experience in IP networks OM and Provisioning
• Good understanding of IP/MPLS L2/L3 VPNs, BGP, MPLS TE
• Excellent troubleshooting skills for L2/L3 protocols
• Hands-on experience with Cisco and Juniper devices
• Experience with Mikrotik devices
• Knowledge of Metro-E and Broadband networks
• Understanding of Network Management Systems, willingness to learn and manage NMS servers
• Hands-on experience with Wireless, SDWAN and optical networks is a plus

Responsibilities

• IP/MPLS core network surveillance in a 24x7 environment across Africa and Europe
• Trouble ticket handling for IP/MPLS core network and customer services
• Handle customer escalations from Level-1 and generate reports
• Root cause analysis of logged trouble tickets
• Routine checks for IP/MPLS network per customer support processes and KPIs
• Solve complex problems requiring substantial analysis of network and system performance
• Work independently to evaluate customer requirements and propose solutions
• Collaborate with cross-functional teams to define and deliver innovative solutions

Skills

IP/MPLS networking

BGP

MPLS TE

Troubleshooting L2/L3

NOC operations

SD-WAN

Wireless networks

Network Management Systems (NMS)

Cross-functional collaboration

Education

Bachelors in Telecommunication/CS/EEE

CCNA

JNCIA

CCNP

MTCNA

JNCIS

Tools

Cisco devices

Juniper devices

Mikrotik devices

Job description

Required Competencies

• 8-10 years of experience in a Telecom/Internet Service provider's IP/MPLS operations environment and/or NOC (Network Operations Centre).
• Experience in the field of IP networks OM and Provisioning
• Good understanding of IP/MPLS L2/L3 VPNs, BGP, MPLS TE
• Excellent troubleshooting skills for L2/L3 protocols
• Extensive hands-on experience on Cisco and Juniper devices associated technologies
• Good experience on Mikrotik devices
• Good understanding of Metro-E networks and Broadband networks
• Understanding of Network Management Systems, willingness to learn and manage NMS servers for the network
• Hands on experience on Wireless, SDWAN and optical networks will be an added advantage

Key Responsibilities

• IP/MPLS core network surveillance across Africa and Europe where Customer has presence in a 24x7 environment.
• IP/MPLS core network and customer services related trouble ticket handling,
• Handling customer related escalations from Level-1 team and reports generation as and when required.
• Root cause analysis of logged trouble tickets.
• Handling routine checks for the IP/MPLS network as per laid out Customer support processes, procedures and KPIs.
• The engineer is expected to solve complex problems that require substantial analysis and investigation related to network and system performance.
• Ability to work independently, evaluate customer requirements and recommend solutions.
• Work with cross-functional teams to define, propose, and deliver innovative solutions.

Education Certification

• Graduate in either Telecommunication, Computer Science, Electrical Electronics Engineering or related fields
• CCNA and JNCIA certifications are a must.
• MTCNA, CCNP and JNCIS certifications are also preferred but not a must.