Engineer- IP

Ericsson; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Ericsson in India seeks an experienced IP network engineer to manage alarm analysis, fault diagnosis, and change requests on core IP nodes including routers, switches, and security gateways. You will coordinate with L2/L3 teams and field staff to restore services swiftly.

The role requires strong knowledge of OSPF, ISIS, BGP, MPLS, VPNs, VLANs, and security protocols, plus hands-on Cisco equipment experience. 3–7 years in IP domain and good communication are essential.

Qualifications

• Good knowledge of IP Networking Protocols (e.g., OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing)
• Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP
• IP Security protocols- IPSEC, GRE, VPN, CGNAT
• CISCO knowledge (mandatory) and Cisco equipment familiarity
• 3-7 years of relevant experience in IP Domain

Responsibilities

• Actively supervising ITSM Ticket queues to maintain MTTR.
• Analytical and problem-solving skills for incidents and events.
• Identify root causes of incidents and propose resolution actions.
• First point of contact for alarm/event/KPI related issues.
• Collaborate with Field Team for hardware failures and node reachability.
• Ensure timely restoration of services to meet SLA and high availability.
• Proactively detect possible failures to prevent incidents.
• Perform node health checks, backups, and troubleshoot deviations.
• Share MIR and CSR details with respective teams.
• End-to-End Network Understanding and RCA handling with vendors.
• Handle 3PP/OEM communications and data analytics.

Skills

IP Networking Protocols

Troubleshooting

Communication skills

Incident management awareness

Tools

Cisco

Ericsson

Spine-leaf Architecture

VX-LAN

Job description

About This Opportunity

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

Join our Team

About This Opportunity

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

What You Will Do

• Actively Supervising of ITSM Ticket queues to maintain MTTR.
• Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
• Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• First point of contact for support of any alarm/event/KPI related issues.
• Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
• Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
• Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
• Node health checks and backups & trouble-shoot the deviation identified.
• Sharing details for MIR & CSR to respective teams.
• End to End Network Understanding.
• 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.

You will bring

• Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
• Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
• IP Security protocols- IPSEC, GRE, VPN, CGNat.
• CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
• Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
• Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.
• Good Communication & trouble-shooting skills.
• 3-7 years of relevant in IP Domain

All academic credentials must be from recognized and accredited institutions and are further subject to verification.