Manager- Ground Operations (GUH)

Deutsche Post; Kamrup Metropolitan; In loco; INR 2.000.000 - 3.500.000; Tempo pieno

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DHL Blue Dart Express India seeks an SFC Hub Manager (Operations) to lead end-to-end hub performance, ensuring timely, accurate, and cost-efficient movement of shipments across inbound, processing, sorting, staging, and outbound linehaul operations.

You will oversee day-to-day hub execution, including manpower deployment, dock operations, vehicle loading/unloading, and adherence to network cut-offs, while collaborating with upstream and downstream networks to optimize connectivity and recovery

Competenze

• Experience leading a hub operation and coordinating across multiple teams.
• Strong ability to translate network plans into daily hub operating plans.
• Proven track record in improving throughput, productivity, and cost efficiency.

Mansioni

• Own hub performance across all shifts and ensure timely processing.
• Manage inbound receipt, sorting, staging, loading and outbound dispatch.
• Drive adherence to cut-offs, loading, sealing, and dispatch-control requirements.
• Coordinate with CPU, PUD, Air and Last Mile networks for seamless handovers.

Conoscenze

Operational leadership

Cross-functional coordination

Throughput optimization

Manpower planning

Safety compliance

Descrizione del lavoro

Job Title

SFC Hub Manager (Operations)

Function

Operations

Reports To

Branch Operations Head

Location

SFC Hub / Operating Location

Travel Required

25% 50% 75%

About DHL Blue Dart Express India:

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.

Position Overview:

The SFC Hub Manager is accountable for end-to-end operational performance of an individual Surface Hub, ensuring timely, accurate and cost-efficient movement of shipments across inbound, processing, sorting, staging and outbound linehaul operations.

The role owns day-to-day Surface Hub execution including shipment processing, throughput, turnaround time, manpower deployment, dock and yard operations, vehicle loading and unloading, cut-off adherence, shipment quality, safety and infrastructure readiness.

Leads hub operational teams across shifts and ensures seamless connectivity between upstream pickup / CPU operations and downstream Surface, Air and Last Mile networks.

The role works closely with the Regional SFC Hub Manager and Regional SFC Network & Fleet Manager to ensure timely vehicle placement, dispatch readiness, load consolidation, route connectivity and operational recovery during delays or capacity disruptions.

Job Purpose:

To manage a safe, reliable and high-performing Surface Hub by ensuring timely shipment processing, accurate sorting, efficient linehaul connectivity, optimum manpower and infrastructure utilization, and adherence to network cut-offs, while continuously improving throughput, productivity, service quality and cost efficiency.

Key Roles & Responsibilities:

Surface Hub Operational Leadership

• Own day-to-day operational performance of the SFC Hub across all shifts.
• Translate regional network plans, shipment volumes and linehaul schedules into daily hub operating plans.
• Ensure smooth execution of inbound receipt, unloading, sorting, processing, staging, loading and outbound dispatch.
• Maintain operational readiness for scheduled and ad-hoc linehaul movements.
• Ensure seamless handover between the SFC Hub, CPU, PUD, Air and Last Mile operations.
• Proactively escalated capacity, manpower, vehicle or infrastructure risks to the Regional SFC Hub Manager.

Inbound & Outbound Operations

• Ensure timely unloading, processing and clearance of inbound vehicles.
• Manage accurate sorting and staging of shipments for destination-wise dispatch.
• Ensure outbound loads are processed, built and released within network cut-offs.
• Monitor dock utilization, loading sequence and dispatch readiness.
• Prevent avoidable detention, congestion and shipment accumulation.
• Ensure smooth handover to linehaul vehicles and downstream hubs.
• Drive adherence to loading, sealing, documentation and dispatch-control requirements.

Throughput & Turnaround Time Management

• Own hub throughput and processing TAT across all shifts.
• Monitor hourly shipment flow and proactively address bottlenecks.
• Ensure effective load balancing across shifts, docks, processing areas and teams.
• Reduce backlog and ensure timely processing of ageing or exception shipments.
• Improve vehicle turnaround time and dock productivity.
• Drive consistent throughput during peak and seasonal periods.

Linehaul & Network Connectivity

• Ensure adherence to scheduled linehaul departures and network cut-offs.
• Coordinate with the Regional SFC Network & Fleet Manager