Hub Incharge (Mumbai)

Shadowfax Technologies; Mumbai; Vor Ort; INR 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Shadowfax Technologies in Mumbai is seeking a Hub Incharge to manage manpower, handle escalations and metrics of the designated hub. You will oversee rider management, workforce management, and inventory reconciliation to ensure efficient hub operations.

Responsibilities include hub layout, escalation handling, and driving operational excellence to meet delivery targets and maintain safety and hygiene standards.

Qualifikationen

• Experience in hub management and rider operations.
• Ability to manage workforce metrics and TL performance.
• Strong operational excellence and inventory control skills.

Aufgaben

• Rider Management: Training riders, daily huddles, monitor performance, handle rider escalations (payout, customer issues, fraud, police).
• Workforce Management: Manage rider attrition and attendance, oversee TL performance, enable career progression, hit hub metrics (OFD, OFP, etc).
• Inventory Reconciliation: Monitor dashboard, ensure 100% daily reconciliation, identify short/excess shipments, address fraud/theft.
• Hub Layout Management: Design hub layout, implement 5S, ensure FIFO, manage spaces (internet, housekeeping, inventory).
• Escalation Management: Manage LH/DC volume, rider payouts, IT/stationery/inventory issues, hiring escalations, customer escalations, CCTV/share recordings.
• Operational Excellence: Cash management, loss control, hub activities, reducing fake remarks, MDND closure, COD deposits.

Kenntnisse

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Business Leadership

Jobbeschreibung

Role: Hub Incharge

Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub

Roles & Responsibilities:

Rider Management

• Providing training to rider partners & grooming
• Conducting huddle for rider partners on daily basis
• Managing & monitoring the performance of each rider to improve their performance
• Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
• To drive discipline of the safety & hygiene of rider partners

Workforce Management

• Rider Attrition & attendance management
• Managing the performance of TLs in hub- providing feedback & inputs for improvement
• Ensure Career Progression for the TLs working in your hub
• Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
• Managing & clearance of pendency shipments present in the hub
• Responsible to delivery shipments within TAT- D0, D1, D2, 6+D

Inventory Reconciliation

• Check the dashboard frequently for reconciliation of shipments done by TLs
• Ensure 100% Inventory Reconciliation on daily basis
• Identify the short or excess shipments in the hub
• Take action on any kind of fraud or theft of shipment

Hub Layout Management

• Bifurcation of the hub according to the hub activities
• Implementation of 5S in hub for maintaining the hub layout
• Ensuring that FIFO is done in a designated space
• Designated space of internet, housekeeping, stationery, shipments & inventory
• Maintaining good relationship with the owners & neighbors

Escalation Management

• Managing the LH/DC volume & vehicle escalations
• Resolving Rider Payout issue
• IT, stationery, inventory issue to be managed
• Managing the escalations raised against the hiring
• Customer Escalation management within TAT
• CCTV footage to be shared with the DC team for short/excess shipment
• Sharing call recordings for MDND cases

Operational Excellence

• Cash Management (Petty Cash & COD)
• Loss Management (Damage/Product Swap/Potential Loss)
• Hub Open House Activity (Weekly or Monthly)
• Reducing the fake remarks
• Closure of MDND cases
• Control on Delivered to cancel shipments
• Daily reconciliation & depositing of COD amount

Skills required- Link

1. Operational Excellence
2. Problem Solving
3. Communication Skills
4. Workforce Management
5. Business Leadership