Assistant Hub Incharge

Shadowfax Technologies; Dadri, Gurugram District, Delhi; On-site; INR 300,000 - 520,000; Full time

Job summary

Shadowfax Technologies seeks an Associate Hub Incharge to manage day-to-day hub operations, ensuring smooth shipment movement, accurate inward/outward processing, and close coordination with delivery executives. You will monitor SLA adherence, hub productivity, route allocations, and staffing, while ensuring proper scanning, tagging, and inventory management.

Responsibilities include resolving escalations, driving daily and monthly targets, 5S and safety compliance, and training new team members

Qualifications

• Good communication and team coordination skills.
• Experience in logistics, e‑commerce, courier, warehouse, or last-mile operations preferred.
• Willing to work in a fast-paced hub environment.

Responsibilities

• Manage daily hub operations including shipment receiving, sorting, scanning, dispatch, and reconciliation.
• Ensure timely and accurate inward and outward movement of shipments.
• Monitor first-mile and last-mile operations and ensure timely dispatch of shipments.
• Coordinate with Delivery Executives / Field Executives for daily operations.
• Track delivery performance, attendance, productivity, and route allocation of delivery executives.
• Handle hub manpower planning and ensure adequate staffing for daily operations.
• Monitor KPIs such as SLA, productivity, pending shipments, RTO, NDR, and delivery performance.
• Ensure proper shipment scanning, bagging, tagging, and inventory management at the hub.
• Identify operational issues and take corrective action for smooth hub functioning.
• Coordinate with Operations, Customer Support, HR, and Transport for issue resolution.
• Maintain MIS reports and daily operational data.
• Ensure compliance with SOPs, safety guidelines, and process standards.
• Handle customer or shipment-related escalations and ensure timely resolution.
• Conduct regular checks to minimize shipment loss, damage, misrouting, and discrepancies.
• Support the Hub Incharge/Hub Manager in achieving daily and monthly targets.
• Train and guide new team members and delivery executives on operational processes.
• Ensure 5S, cleanliness, safety, and discipline within the hub.

Skills

Good communication

Team handling

Last-mile logistics knowledge

MS Excel / Google Sheets

Multitasking

Delivery processes understanding

Fast-paced environment

Education

Any qualification

Job description

The Associate Hub Incharge will be responsible for managing day-to-day hub operations, ensuring smooth shipment movement, coordinating with delivery executives, maintaining operational efficiency, and achieving hub performance targets.

Key Roles & Responsibilities

• Manage daily hub operations, including shipment receiving, sorting, scanning, dispatch, and reconciliation.
• Ensure timely and accurate inward and outward movement of shipments.
• Monitor first-mile and last-mile operations and ensure timely dispatch of shipments.
• Manage and coordinate with Delivery Executives / Field Executives for daily operations.
• Track delivery performance, attendance, productivity, and route allocation of delivery executives.
• Handle hub manpower planning and ensure adequate staffing for daily operations.
• Monitor key operational metrics such as SLA, productivity, pending shipments, RTO, NDR, and delivery performance.
• Ensure proper shipment scanning, bagging, tagging, and inventory management at the hub.
• Identify operational issues and take corrective action to ensure smooth functioning of the hub.
• Coordinate with internal teams such as Operations, Customer Support, HR, and Transport for issue resolution.
• Maintain accurate MIS reports and daily operational data.
• Ensure compliance with company SOPs, safety guidelines, and process standards.
• Handle customer or shipment-related escalations and ensure timely resolution.
• Conduct regular checks to minimize shipment loss, damage, misrouting, and operational discrepancies.
• Support the Hub Incharge/Hub Manager in achieving daily and monthly business targets.
• Train and guide new team members and delivery executives on operational processes.
• Ensure proper 5S, cleanliness, safety, and discipline within the hub.

Key Skills

• Good communication and team-handling skills
• Basic knowledge of last-mile logistics / e-commerce operations
• Strong coordination and problem-solving ability
• Basic knowledge of MS Excel / Google Sheets
• Ability to manage multiple operational activities simultaneously
• Good understanding of shipment and delivery processes
• Willingness to work in a fast-paced operational environment

Preferred Experience

• 02 years of experience in logistics, e-commerce, courier, warehouse, or last-mile operations.
• Freshers with good communication and coordination skills can also be considered.

Education

Any qualification.

Key Performance Indicators (KPIs)

• Shipment processing and dispatch accuracy
• On-time delivery / SLA adherence
• Delivery Executive productivity
• Pending shipment reduction
• RTO/NDR control
• Hub inventory accuracy
• Shipment loss/damage control
• Overall hub operational efficiencyRole & responsibilities