Floor Executive

Flipkart Group; Mumbai City; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Flipkart Group is seeking a competent Hub Operations Manager in Mumbai to oversee all hub activities, drive cost efficiency per shipment, and ensure the integrity of shipments. The role emphasizes zero loss, adherence to KPIs, and collaboration with support teams to enhance recovery processes.

Responsibilities include maintaining customer satisfaction, handling escalations promptly, driving productivity in transportation, and leading headcount reporting.

Responsibilities

• Manage all Hub Operations and seek assistance from superiors as necessary.
• Achieve cost targets per shipment and maintain operations within budget.
• Ensure zero lost shipments and shrinkage.
• Collaborate with support teams for effective recovery processes.
• Meet productivity targets for transportation.
• Maintain compliance with KPIs and quality standards.
• Ensure customer satisfaction and promptly handle escalations.
• Implement employee engagement initiatives.
• Oversee headcount management and reporting.
• Ensure compliance with commercial and statutory regulations.
• Manage team training and development.
• Focus on continuous improvement and error reduction in operations.
• Maintain hygiene and safety standards for facilities and personnel.

Job description

Role & responsibilities

• Manage all Hub Operations and seek assistance from superiors as necessary.
• Achieve cost targets per shipment and maintain operations within budget.
• Ensure zero lost shipments and shrinkage.
• Collaborate with support teams for effective recovery processes.
• Meet productivity targets for transportation.
• Maintain compliance with KPIs and quality standards.
• Ensure customer satisfaction and promptly handle escalations.
• Implement employee engagement initiatives.
• Oversee headcount management and reporting.
• Ensure compliance with commercial and statutory regulations.
• Manage team training and development.
• Focus on continuous improvement and error reduction in operations.
• Maintain hygiene and safety standards for facilities and personnel.