Captain

Kaabil; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A logistics company in Bengaluru is seeking a Hub Manager for last-mile delivery operations. The Hub Manager will oversee daily operations, ensuring timely dispatch of orders and effective coordination with teams. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in logistics management. Strong leadership, problem-solving skills, and proficiency in logistics software are essential. This role aims to enhance customer satisfaction and operational efficiency.

Qualifications

• 3-5 years of experience in last-mile logistics or hub operations management.
• Proficient in using logistics software and tools for tracking and reporting.
• Ability to work in a fast-paced environment and handle high-pressure situations.

Responsibilities

• Supervise and manage all aspects of hub operations, ensuring timely dispatch and delivery.
• Lead and manage a team of delivery executives and Hub staff.
• Address and resolve customer issues or escalations promptly.
• Maintain inventory levels for returns and replacements.
• Ensure compliance with company policies and regulatory requirements.
• Monitor delivery success rate and prepare performance reports.

Skills

Leadership

Communication

Problem-solving

Decision-making

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field

Tools

Logistics software

Job description

Title: Hub Manager – Last Mile Delivery Location

Overview

The Hub Manager will oversee daily operations at the last-mile delivery hub, ensuring smooth execution of delivery activities, timely dispatch of orders, and effective coordination with delivery executives and other teams. This role is critical to achieving customer satisfaction and operational efficiency.

Key Responsibilities

1. Operational Management: Supervise and manage all aspects of hub operations, including inbound and outbound processes. Ensure timely dispatch and delivery of orders within SLA (Service Level Agreement). Optimize route planning and delivery schedules to maximize efficiency.
2. Team Management: Lead and manage a team of delivery executives and Hub staff. Allocate tasks, monitor performance, and ensure team productivity. Conduct regular training sessions to enhance skills and adherence to company policies.
3. Customer Satisfaction: Address and resolve customer issues or escalations promptly. Collaborate with the customer support team to improve delivery experiences.
4. Inventory and Resource Management: Maintain and track inventory levels for returns, replacements, Ensure adequate availability daily operations.
5. Compliance and Safety: Ensure compliance with company policies, procedures, and regulatory requirements. Implement safety measures to prevent accidents and ensure a secure working environment.
6. Reporting and Analysis: Monitor delivery success rate, turnaround time, and cost per delivery. Prepare daily/weekly/monthly reports on hub performance and operational metrics.

Qualifications and Skills

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 3-5 years of experience in last-mile logistics or hub operations management.
• Strong leadership and team management skills.
• Proficient in using logistics software and tools for tracking and reporting.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced environment and handle high-pressure situations.

Key Metrics to Monitor

• On-time delivery rate.
• First-attempt delivery success rate.
• Cost per delivery.
• Customer satisfaction scores.