Hub Incharge

Shadowfax Technologies; Bahraich; On-site; INR 600,000 - 900,000; Full time

Job summary

Shadowfax Technologies seeks an experienced Hub Operations Manager to oversee end-to-end daily hub activities in Bahraich, Uttar Pradesh. You will drive inbound, sorting, dispatch, and outbound processes, ensuring SLA/TAT adherence and on-time pickups and deliveries.

In this role, you will plan manpower, monitor performance metrics, coordinate with riders and transporters, enforce SOPs, and champion process improvements to reduce delays and losses.

Responsibilities

• Manage end-to-end daily hub operations, including inbound, sorting, dispatch, and outbound activities.
• Ensure timely pickup and delivery operations as per SLA/TAT.
• Plan and manage manpower deployment according to daily volume.
• Monitor hub productivity, shipment volume, TAT, SLA, attendance, and delivery performance.
• Coordinate with delivery executives/riders, supervisors, transporters, and central operations teams.
• Ensure accurate shipment scanning, bagging, sorting, loading/unloading, and reconciliation.
• Monitor RTO, NDR, undelivered shipments, and pending shipments and drive closure.
• Handle customer/order-related operational escalations and ensure timely resolution.
• Maintain inventory/shipment accuracy and minimize loss, damage, and misrouting.
• Ensure adherence to SOPs, safety, security, and quality standards.
• Prepare and review daily MIS and operational reports.
• Identify operational gaps and implement RCA and process improvements.
• Manage team performance, absenteeism, discipline, and productivity.
• Coordinate with HR/manpower vendors for staffing requirements.

Job description

• Manage end-to-end daily hub operations, including inbound, sorting, dispatch, and outbound activities.
• Ensure timely pickup and delivery operations as per SLA/TAT.
• Plan and manage manpower deployment according to daily volume.
• Monitor hub productivity, shipment volume, TAT, SLA, attendance, and delivery performance.
• Coordinate with delivery executives/riders, supervisors, transporters, and central operations teams.
• Ensure accurate shipment scanning, bagging, sorting, loading/unloading, and reconciliation.
• Monitor RTO, NDR, undelivered shipments, and pending shipments and drive closure.
• Handle customer/order-related operational escalations and ensure timely resolution.
• Maintain inventory/shipment accuracy and minimize loss, damage, and misrouting.
• Ensure adherence to SOPs, safety, security, and quality standards.
• Prepare and review daily MIS and operational reports.
• Identify operational gaps and implement RCA and process improvements.
• Manage team performance, absenteeism, discipline, and productivity.
• Coordinate with HR/manpower vendors for staffing requirements.