Executive Housekeeping Manager

Hotel Shivas Gateway; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Hotel Shivas Gateway is seeking an Executive Housekeeping Manager to lead housekeeping operations in a bustling hotel environment in Bengaluru. You will ensure impeccable cleanliness, guest satisfaction, and operational efficiency across guest rooms and public areas.

You will recruit and train staff, manage rosters, control costs, and coordinate with engineering for maintenance. Strong leadership, hygiene discipline and communication are essential for success in this role.

Qualifications

• Bachelor's degree or Diploma in Hotel Management / Hospitality Management.
• Certification in housekeeping operations is an advantage.
• Knowledge of housekeeping SOPs, hygiene and sanitation standards.
• Computer knowledge and hotel management software experience.

Responsibilities

• Oversee daily housekeeping operations across guest rooms, public areas, restaurants, banquet halls and back-office areas.
• Ensure cleanliness, hygiene and presentation standards are maintained.
• Conduct regular inspections of guest rooms and public areas.
• Develop and implement housekeeping SOPs and checklists.
• Coordinate procurement with the purchase department and manage inventory.
• Recruit, train and supervise staff; prepare duty rosters.
• Monitor expenses, manpower utilization and performance.
• Coordinate with engineering for repairs and maintenance.
• Prepare daily, weekly and monthly housekeeping reports.
• Address guest complaints and ensure quick service request resolutions.
• Ensure compliance with hygiene and safety standards.

Skills

Leadership

Communication

Organization

Cost control

Attention to detail

Problem solving

Multitasking

Guest service

Education

Hotel Management degree/diploma

Housekeeping certification

Tools

Hotel management software

Job description

Job Description Executive Housekeeping Manager

Hospitality / Hotel Operations Managerial Position

Department: Housekeeping
Designation: Executive Housekeeping Manager
Reports To: General Manager / Operations Head
Industry: Hospitality / Hotels
Location: Banglore

1. Job Purpose

The Executive Housekeeping Manager is responsible for managing the overall housekeeping operations, ensuring the highest standards of cleanliness, hygiene, maintenance, guest satisfaction and operational efficiency across the hotel or hospitality properties.

2. Key Responsibilities

A. Housekeeping Operations

• Oversee daily housekeeping operations across guest rooms, public areas, restaurants, banquet halls and back-office areas.
• Ensure cleanliness, hygiene and presentation standards are maintained.
• Conduct regular inspections of guest rooms and public areas.
• Develop and implement housekeeping SOPs and checklists.
• Ensure timely room preparation and maintenance coordination.

B. Team Management

• Recruit, train and supervise housekeeping supervisors, room attendants and cleaning staff.
• Prepare staff duty rosters and allocate daily responsibilities.
• Monitor employee performance and productivity.
• Conduct regular training on hygiene, safety and housekeeping standards.
• Maintain discipline and ensure adequate manpower availability.

C. Inventory & Cost Control

• Monitor housekeeping materials, cleaning chemicals, guest amenities, linen and uniforms.
• Maintain proper inventory records and stock registers.
• Control wastage and optimize departmental expenses.
• Coordinate procurement requirements with the purchase department.
• Ensure proper usage and storage of cleaning equipment and chemicals.

D. Hygiene & Quality Control

• Ensure compliance with hygiene, sanitation and safety standards.
• Conduct periodic quality audits and inspections.
• Ensure proper waste management and pest-control coordination.
• Maintain hygiene standards in washrooms, kitchens and common areas.
• Implement corrective actions based on inspection findings.

E. Guest Satisfaction

• Address guest complaints related to cleanliness and housekeeping.
• Ensure quick resolution of housekeeping-related service requests.
• Maintain high standards of guest experience and comfort.
• Coordinate with the front office and other departments.

F. Maintenance Coordination

• Coordinate with the engineering team for repairs and maintenance.
• Monitor room maintenance issues, plumbing, electrical and equipment-related concerns.
• Ensure timely closure of maintenance complaints.

G. Reporting & Administration

• Prepare daily, weekly and monthly housekeeping reports.
• Monitor departmental expenses and manpower utilization.
• Maintain attendance, duty rosters and performance records.
• Report operational issues and improvement plans to management.

3. Qualifications

• Bachelor's degree or Diploma in Hotel Management / Hospitality Management.
• Additional certification in housekeeping operations will be an advantage.
• Knowledge of housekeeping SOPs, hygiene and sanitation standards.
• Computer knowledge and experience with hotel management software preferred.

4. Experience

• Minimum 5–8 years of experience in housekeeping operations.
• At least 2–3 years in a supervisory or managerial position.
• Experience in hotels, resorts, premium hospitality properties or large hospitality establishments preferred.

5. Required Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good organizational and planning abilities.
• Cost control and inventory management.
• Attention to detail and quality standards.
• Problem-solving and decision-making skills.
• Ability to manage multiple activities simultaneously.
• Strong guest service orientation.

6. Key Performance Indicators (KPIs)

KPI

Performance Measurement

Cleanliness Standards

Guest room and public area inspection scores

Guest Satisfaction

Housekeeping-related guest complaints

Staff Productivity

Work completion and manpower utilization

Inventory Control

Stock accuracy and material wastage

Cost Management

Monthly housekeeping expenses

Maintenance

Timely closure of housekeeping complaints

Hygiene Compliance

Internal hygiene audit scores

Staff Training

Training completion and performance improvement

7. Expected Deliverables

• Maintain excellent cleanliness and hygiene standards across all properties.
• Establish standardized housekeeping procedures.
• Improve staff productivity and operational efficiency.
• Reduce housekeeping expenses and material wastage.
• Ensure consistent guest satisfaction.
• Submit periodic operational and performance reports to management.

My recommendation: If this position is for your hospitality division, consider recruiting someone with experience managing housekeeping across multiple properties, rather than someone who has worked only in individual hotel rooms. This will help with centralized monitoring, SOP implementation, manpower planning and cost control.

I can also prepare a professional interview questionnaire and evaluation scorecard for this position.