Assistant Housekeeping Manager

Hotel Oleander Restaurant; Ahilyanagar District; Sur place; INR 420 000 - 540 000; Plein temps

Résumé du poste

Hotel Oleander Restaurant is seeking a diligent housekeeping supervisor to manage guest room preparation, cleaning schedules, and inventory control. You will train staff on SOPs, handle guest requests and complaints, and ensure compliance with safety policies.

Role involves rostering, grooming staff, and coordinating with HR for employee initiatives, while maintaining high standards of service throughout the year.

Qualifications

• Diploma/Graduate in any discipline with advanced knowledge in Hospitality Management, Housekeeping Management and Interior decoration.
• 5-7 Years of work experience.

Responsabilités

• Instruct staff to prepare rooms per guest requests and inspect rooms against checklists.
• Supervise cleaning activities including deep cleaning, carpet cleaning, pest control, and maintenance.
• Ensure rooms meet guest preferences and handle requests professionally within time.
• Document daily consumption, handle complaints and compliments, track weekly inventory.
• Prepare vendor schedules, monitor quality and productivity in review meetings.
• Train staff on SOPs and coordinate audits and corrective actions.
• Assist with staff rostering, grooming, and HR-related initiatives with HR.
• Adhere to Tata code of conduct and safety policies; perform any other assigned tasks.

Connaissances

Staff management

Guest services

Team coordination

Inventory management

Formation

Diploma/Graduate in any discipline

Description du poste

• Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering.
• Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date.
• Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required.
• Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management.
• Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year.
• Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor.
• Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives.
• In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.
• Adherence to the Tata code of conduct, safety policies and values of the organization as defined.
• In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job

Required Qualifications

Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Management and Interior decoration

Work Experience

5-7 Years