E Commerce Manager

Dream Care; New Delhi; On-site; INR 2,400,000 - 3,600,000; Full time

Benefits offered by this job

Best in industry

Job summary

Dream Care is seeking a results-driven E-commerce Manager to own our online store, maximize CVR, boost AOV, and drive revenue growth through data-backed merchandising.

You will bridge marketing, operations, IT, and customer service to ensure a flawless shopping journey, manage the catalog and promotions, monitor KPIs, and lead a small in-house commerce team to deliver measurable results.

Qualifications

• 8 to 10+ years of experience managing e-commerce storefronts or digital merchandising.
• Master's or Bachelor's degree in Business, Marketing, Information Systems, or related field.
• Proficient with Shopify and major e-commerce platforms.
• Strong data analytics skills using tools such as Google Analytics.
• Solid understanding of SEO, A/B testing, UX/UI basics and secure payments.

Responsibilities

• Own daily operations of the e-commerce site; optimize navigation, PDPs and checkout.
• Maintain catalog accuracy and synchronize stock across platforms.
• Plan and execute on-site promotions; ensure margins are met.
• Monitor KPIs daily and provide data-driven insights to leadership.
• Coordinate with Paid Ads/Marketing and Logistics for quality traffic and fulfillment.
• Oversee platform maintenance and coordinate with developers for fixes.
• Lead a commerce team including copywriters, SEO specialists, designers, and web analysts.

Skills

CVR optimization

AOV optimization

Data analytics

Technical SEO

A/B testing

UX/UI basics

Secure payments

Education

Master's degree or Bachelor's degree

Tools

Shopify

Google Analytics

Job description

Role & responsibilities

E-Commerce Manager

We are seeking a results-driven E-commerce Manager to oversee, maintain, and grow our online sales channels and digital storefront. In this role, you will be the absolute owner of our website's commercial performance, focusing on maximizing Conversion Rate (CVR), increasing Average Order Value (AOV), and driving profitable revenue growth.

You will bridge the gap between marketing, operations, IT, and customer service to ensure a flawless online shopping journey. If you are a analytical strategist who can balance creative merchandising with hard data, we want you on our team.

Core Responsibilities

• Ownership: Manage the daily operations of the e-commerce website. Continually optimize site navigation, search functionality, product detail pages (PDPs), and the checkout experience to eliminate friction and boost sales.
• Catalog Management: Ensure the digital catalog is accurate, fresh, and properly categorized. Synchronize stock levels across platforms to minimize cancellations and maintain inventory integrity.
• Campaign & Promo Execution: Build and execute the promotional calendar. Collaborate with marketing to run targeted on-site offers, track pricing parity, and ensure margin requirements are upheld.
• Performance Analysis & Reporting: Monitor key performance indicators (KPIs) daily, including traffic sources, CVR, AOV, bounce rates, and cart abandonment. Provide actionable, data-driven insights to leadership to adjust strategies in real-time.
• Coordination: Collaborate closely with the Paid Ads/Marketing teams to ensure high-quality traffic converts seamlessly upon landing, and work with Logistics/Operations to monitor fulfillment efficiency and order tracking.
• Platform & Tech Maintenance: Oversee the technical performance, upgrades, and cybersecurity integrations of the site. Coordinate with developers and third-party vendors to quickly troubleshoot technical glitches.
• Team Leadership: Supervise and guide the in-house commerce team, which may include copywriters, SEO specialists, graphic designers, and web analysts.

Preferred candidate profile

• Education: Master or Bachelors degree in Business, Marketing, Information Systems, or a related field.
• Experience: 8 to 10+ years of proven experience managing e-commerce storefronts or digital merchandising channels.
• Platform Proficiency: Deep hands-on experience with modern e-commerce platforms (e.g., Shopify).
• Analytical Rigour: Expert-level mastery of data analytics software (e.g., Google
• Technical Savvy: Strong understanding of technical SEO, A/B testing principles, basic UX/UI layout logic, and secure payment processing systems.
• Commercial Acumen: Excellent understanding of online consumer behavior, digital promotional strategies, and pricing metrics.

Perks and benefits

Best in industry