Manager - CQA Hydraulic

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Mahindra and Mahindra Limited in Mumbai is seeking a senior hydraulics quality specialist to own quality, warranty, and field issue resolution for tractors and farm equipment.

You will lead cross‑functional teams, drive 7‑Step/8D problem solving, and work with Product Development, Manufacturing, SQI and Customer Care to reduce warranty costs and improve reliability.

Qualifications

• B.E./B.Tech Mechanical or Agricultural Engineering.
• 8-12 years in Tractor/Farm Equipment Quality, Warranty, Reliability or Hydraulics.
• Experience in Customer Quality Assurance / Field Quality.
• Ability to drive structured problem solving (7D/8D).

Responsibilities

• Customer complaint management and field issue resolution
• Lead hydraulic warranty reduction and reliability improvement projects
• Own CVLs, FTRs and major hydraulic escalations
• Drive structured 7-Step / 8D problem solving
• Coordinate with Product Development, Manufacturing, SQI and Customer Care teams
• Support DFMEA, ORC and new product quality reviews
• Key performance indicators include Hydraulic RPH, Warranty Cost per Tractor, CVL Closure Lead Time

Skills

Analytical Thinking

Communication Skills

Hydraulics

Six Sigma

7 QC Tools

Education

B.E./B.Tech Mechanical or Agricultural Engineering

Tools

Six Sigma

Problem Solving Tools

Job description

Job Description:

Responsibilities & Key Deliverables

• Customer complaint management and field issue resolution
• Lead hydraulic warranty reduction and reliability improvement projects
• Own CVLs, FTRs and major hydraulic escalations
• Drive structured 7-Step / 8D problem solving
• Coordinate with Product Development, Manufacturing, SQI and Customer Care teams
• Support DFMEA, ORC and new product quality reviews
• Key performance indicators include:
  • Hydraulic RPH
  • Warranty Cost per Tractor (CPT)
  • CVL Closure Lead Time
  • Repeat Complaint Reduction
  • Warranty Savings Delivered
  • Project Implementation Adherence

Preferred Industries

• Auto / Auto Equipment
• Automobile
• Auto Components
• Automotive Industry
• Auto ancilliary
• IT

Education Qualification

• B.E./B.Tech Mechanical or Agricultural Engineering

General Experience

Min 8 - 10 years of hands on experience in Mechanical and Electrical Proprietary Components Supplier Quality Customer Quality Assurance / Field Quality

Critical Experience

8-12 years in Tractor/Farm Equipment Quality, Warranty, Reliability or Hydraulics

System Generated Core Skills

• 7 QC Tools
• Analytical Thinking
• Communication Skills
• Presentation Skills
• Component Design
• Auditing
• Hydraulics
• Continuous Improvement
• Quality Assurance (QA)
• Project Management
• Project Implementation
• Progress Monitoring
• Quality Improvement
• Process Management
• Mechanical Inspection
• Field Failure Analysis
• Electronics Manufacturing
• Six Sigma

Requirements: