Assistant Area Manager - Customer Care

Mahindra And Mahindra Ltd.; Jaipur; On-site; INR 550,000 - 750,000; Full time

Job summary

Mahindra And Mahindra Ltd. seeks a field service professional to manage dealer service, resolve customer issues and improve uptime. You will drive CSI and warranty control across the network.

Experience in automotive service, strong communication skills and the ability to train and develop dealer manpower are required for this role.

Qualifications

• Diploma orBachelor's degree in engineering related fields.
• Strong customer-facing and troubleshooting skills.
• Experience in automotive service and dealer networks.

Responsibilities

• Conduct field service activities and resolve customer issues.
• Ensure dealer profitability and meet service targets.
• Build dealer manpower capability and ensure CSI targets.
• Manage warranty control, audits and disputes.
• Improve vehicle uptime and service quality.

Skills

Communication Skills

Customer Sensitivity

Consumer Focus

Customer Relationship Management

Customer Support

Manpower Management

Dealer Relationship Management

Negotiation

Training & Development

Revenue Generation

SAP

Service Planning

Service Readiness Assessment

Team Building

Territory Coverage Optimization

Warranty Management

Designing Customer Experience

Service Orientation

Capability Building

Service Quality

Service Management

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Diploma in Engineering in Automobile

Diploma in Engineering in Agriculture

Bachelor of Engineering in Mechanical

Bachelor of Engineering in Automobile

Bachelor of Engineering in Agriculture

Tools

SAP

Job description

Select how often (in days) to receive an alert:

Quality Product installa on Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resolu on with feedback to Plant HO. thru Field Technical reports.
Ensure Reten on of Customers – Under warranty as well as Post warranty.
Conduc ng field service ac vi es for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down me & improve work quality.
B. Managerial Role-
Ensure Dealership is Profitable & Sustainable Meet Organisa onal service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer sa sfac on among Sales & Dealers to support the func on .
Inclusion of Channels to propagate business at Dealership level as well as Organization

Preferred Industries

Tractor

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

4-7 years of Experience

Critical Experience

System Generated Core Skills

Communication Skills

Customer Sensitivity

Consumer Focus

Customer Relationship Management (CRM)

Customer Support

Manpower Management

Dealer Relationship Management

Negotiation

Training & Development

Revenue Generation

SAP

Service Planning

Service Readiness Assessment

Team Building

Territory Coverage Optimization

Warranty Management

Designing Customer Experience

Service Orientation

Capability Building

Service Quality

Service Management

System Generated Secondary Skills

Job Segment: Field Service, Engineer, Manufacturing, Engineering