Customer Quality & Supplier Quality (Engine Commodity) Engineer

WIRTGEN GROUP; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

WIRTGEN INDIA Pvt. Ltd. in Maharashtra, India, seeks a Customer Quality Manager to lead field issue resolution and drive product reliability for construction equipment including compactors, paving and screening machines, and stackers.

Responsibilities include analyzing field data, coordinating with field service teams, managing warranty costs, and ensuring PPAP readiness while improving supplier quality and QMS adherence.

Qualifications

• Diploma / BE in Mechanical, Auto, Production or Industrial.
• Age 25-30 years.
• 5-10 years of relevant experience.

Responsibilities

• Develop customer-focused approach by resolving field complaints promptly.
• Drive actions and processes to deliver robust and reliable products to customers.
• Drive initiatives within cross-functional teams to enhance customer centricity.
• Manage field issue data (MIS) and generate useful reports.
• Monitor warranty costs and recoveries from suppliers.
• Coordinate with field service teams and plant functions as appropriate.
• Analyze field issues and drive root cause analysis and corrective actions.
• Drive supplier quality improvements and PPAP readiness.
• Act as liaison between operations and field support teams.

Skills

Root Cause Analysis

Quality Assurance

Warranty Management

Supplier Quality

Field Service Coordination

PPAP

QMS Knowledge

Problem Solving

Communication

Process Improvement

Education

Diploma / BE (Mech / Auto / Production / Industrial)

Job description

Location: WIRTGEN INDIA Pvt. Ltd., Dist Pune, 412214, Maharashtra, India

Basic Requirements

• Educational Qualification: Diploma / BE (Mech / Auto / Production / Industrial)
• Age: 25- 30 Years
• Experience: 5- 10years

Purpose Of The Job

• Develop customer focused approach in the organization by resolving field complaints in timely man-ner.
• Drive to enforce the actions and processes to delivering robust and reliable products to the custom-ers
• Drive initiatives within CFT team to develop customer centric approach.
• Manage customer issue data (MIS) acquisition, stratification to develop useful reports
• Monitor and own Warranty cost and Warranty cost recovery from suppliers
• Be a major interface with field support team and co-ordinate other plant functions as appropriate

Scope Of Work & Accountabilities

Customer Quality

• Systematically analyze the field issues and drive root cause analysis & corrective actions
• Monitor effectiveness of resolved issues through audits
• Analyze warranty cost & initiate actions on top contributors to reduce Cost of Poor Quality
• Drive initiatives for product reliability improvement
• Supplier and assembly line process improvements in view of field failures
• Connecting with customers and field service team through job site visits and acquire feedback
• Be a communication media between operations and field support teams
• Tracking field feedback of newly launched products and resolving teething issues with sense of ur-gency
• Supplier visits in view of field issue resolution
• Carry out audits / inspections and have a structured way of resolving of problems
• Drive Warranty Cost reduction initiatives within plant and Warranty Cost recovery from suppliers

Supplier Quality : Engine Commodity

• Ensure incoming quality and supplier compliance
• Drive supplier CAPA and audits
• Conduct supplier reviews and development programs
• Support new supplier development and PPAP approvals
• Drive process improvements at supplier and plant level
• Initiate product reliability projects and poka-yoke solutions
• Drive Improvement in supplier quality performance
• Communicate, review & monitor Supplier performance. Proactive & reactive audits
• Identify & execute CFT projects for product reliability improvement.
• Continuously connect with internal & external customers and action on feedback

Authorities

• Control the production lines, in coming goods and process in view of field issues
• Assign type of warranty (primary, consequential, good will) based on technical analysis
• Dispatch hold / contain stock machines
• Intitiate and drive CFT Projects for field issue resolution
• Proactive / reactive filed visits, meet customers and understand Voice of Market
• Recommend / suggest design / process improvements during NPI with knowledge of historic field issues

Skills / Competencies Required

• Understanding of Construction Equipment industry w.r.t. Customer base & expectations, operator behaviors, decision making criteria and perception management
• Planning, organizing and priortarization of tasks. Follow up and follow through
• Able to communicate and convience urgency of field issue resolution
• Assertive & Influencing for, to and fro supports within different functions
• Technical knowledge of compactors, paving and screening machines and stackers
• Knowledge of terms related to field quality
• Ability to define, analyze and drive problem solutions
• Understanding of QMS
• Knowledge of PPAP process
• Knowledge of Proprietary suppliers / products and processes
• Co-relation analysis

Reporting

Customer Quality Manager