Manager - Client Servicing, North Zone

Swordfish Events & Entertainment Pvt. Ltd; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Swordfish Events & Entertainment Pvt. Ltd. is seeking a dynamic Client Servicing Lead to manage corporate client relationships from onboarding to post-event debriefs. The role requires coordinating with design, marketing, and production teams to ensure flawless brand integration at live events.

The candidate will extract detailed requirements, manage budgets and timelines, and drive client satisfaction through proactive communication and problem solving in fast-paced festival environments.

Qualifications

• 3–5 years of proven experience in client servicing or account management within an experiential marketing agency or live entertainment ecosystem.
• Prior exposure to large-scale music festivals, public IPs, or corporate experiential events is highly preferred.
• Masterful written and verbal communication, with experience drafting corporate presentations and proposals.
• High proficiency in managing numbers and spreadsheets.

Responsibilities

• Primary Liaison: Serve as the main point of contact for corporate clients and brand partners from onboarding to post-event debriefs.
• Brief Extraction: Gather, analyze, and compile detailed event requirements, brand guidelines, and creative assets from partners.
• Retention & Growth: Build long-term trust to ensure high client satisfaction, high retention rates, and renewals.
• Expectation Management: Maintain realistic project scopes and address conflicts or campaign changes.
• Cross-Functional Project Coordination: Align with design, marketing, artist management, and production teams; monitor timelines.
• Brand Activations: Manage deliverables, sponsored stages, and installations during events.
• On-Site Supervision: Travel and work on-site during festivals to manage lounges, guest relations, and hospitality.
• Troubleshooting: Identify and resolve issues for clients live on-ground.
• Reporting & Debriefs: Compile post-event statistics and campaign performance for stakeholders.

Skills

Client servicing

Brand partnerships

Account management

Communication

Travel on short notice

Stress tolerance

Flexibility

Presentation skills

Tools

Excel

Job description

KEY RESPONSIBILITIES

• Primary Liaison: Serve as the main point of contact for corporate clients and brand partners from onboarding to post-event debriefs.

• Brief Extraction: Gather, analyze, and compile detailed event requirements, brand guidelines, and creative assets from partners.

• Retention & Growth: Build long-term trust to ensure high client satisfaction, high retention rates, and organic contract renewals.

• Expectation Management: Maintain realistic project scopes while gracefully resolving client conflicts or sudden campaign changes

Cross-Functional Project Coordination

• Internal Alignment: Collaborate closely with design, digital marketing, artist management, and production teams to execute brand integration seamlessly.

• Timeline Oversight: Build and monitor detailed event timelines and schedules to avoid peak-period delivery failures.

• Brand Activations: Manage brand partnership deliverables, sponsored stages, and specialized installations during music festivals and live campaigns

n-Ground & Campaign Execution

• On-Site Supervision: Travel and work on-site during festival execution to manage client lounges, guest relations, and VIP hospitality.

• Troubleshooting: Anticipate, identify, and resolve technical, spatial, or operational issues for clients live on-ground.

• Reporting & Debriefs: Compile post-event statistics, financial updates, and campaign performance reports into presentations for client stakeholders

Required Qualifications & Skills

• Experience: Minimum 3 to 5 years of proven experience in client servicing, brand partnerships, or account management within an experiential marketing agency or live entertainment ecosystem.

• Industry Context: Prior exposure working on large-scale music festivals, public IPs, or corporate experiential events is highly preferred.

• Communication: Masterful written and verbal communication skills, with specialized expertise drafting corporate presentations and proposals.

• Technical Savvy: High proficiency in managing numbers, spreadsheets

• Stress Tolerance: Ability to maintain a calm demeanor, think critically, and perform under immense pressure during live events.

• Flexibility: Willingness to travel on short notice and work non-standard hours (including late nights and weekends) during active festival campaigns