Manager- Client Servicing

Phase 1 Events and Experiences; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Phase 1 Events and Experiences in Bengaluru seeks a dynamic leader to manage and grow a talented events team. You will nurture key client relationships, drive new business, and oversee end-to-end projects from concept to delivery.

You will collaborate with operations and creative teams to ensure flawless events, negotiate with clients, and achieve annual targets while remaining adaptable to fast-paced entertainment projects.

Qualifications

• Experience leading client servicing teams.
• Proven ability to grow business and meet targets.
• Strong negotiation and relationship-building skills.

Responsibilities

• Generate and negotiate new income for Phase 1 to an agreed annual target.
• Handle special projects end to end and collaborate with operations & creative teams.
• Oversee end-to-end activities from lead generation to post-event summary.

Skills

Team management

Client relationship management

Business development

Negotiation

Event marketing

Job description

• Generate and handle 1 or more key business independently
• Team management - Nurture and Grow a team and be responsible for the team and their targets
• Handle Special projects for Phase1

Business Responsibility

• Front end clients, anchor key accounts, develop new business relationships, generate and negotiate new income for Phase 1 to an agreed annual target
• Handle special projects end to end
• Understand Client requirements, modification instructions, project brief & event objectives
• Negotiating with clients & closing the deal
• Act as a bridge between the Client and the Operations & Creative teams
• Ensure the prompt and systematic servicing of all business enquiries
• Oversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable events
• Work in collaboration with Client Servicing, Operations & Creative teams to grow the events business.
• Manage a marketing team, nurture and grow them and be responsible for meeting your target and the team target
• Take empowered decisions regarding your team as well as business negotiations.
• Market Intelligence: Identify and analyse competition and stay abreast with the latest event trends.

Client Management

• Understands customer requirements and provides timely solutions accordingly
• Build innovative strategies to retain key clients
• Map key accounts periodically to ensure sustained focus on key account retention.
• Handle escalations and delivery turnaround time appropriately
• Ensuring 100% Client satisfaction in every project execution
• Leverage on client feedback and ensure continuous reinvention

Talent Engagement and Development

• Work in collaboration with Talent Management in retaining high performers and fostering an open and transparent work environment
• Provide support and guidance to team members
• Actively participate in performance evaluations and feedback sessions
• Conduct skip level meetings with the team

Key Attributes

• Strategic and commercial attitude towards marketing and client servicing
• A professional appearance and the social skills necessary to deal with a range of clients
• Self confidence and stature to represent Phase 1 on a senior level
• Ability to prioritize work under pressure with good time management
• Energetic team player with high level of adaptability and enthusiasm
• Staff management skills and the ability to motivate and develop individuals and team
• Willingness to work flexibly
• Good judgment and decision making capabilities
• Passionate about Events and entertainment in general