Manager - Client Servicing (Event Background Mandatory)

Craftworld Events Pvt Ltd; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Craftworld Events Pvt Ltd is seeking a Manager - Client Servicing (Event Background Mandatory) for a full-time on-site role based in Mumbai. You will manage client accounts, translate objectives into briefs for internal teams, and coordinate with production and creative groups to deliver high-quality events.

The role requires strong client-facing skills, excellent planning and organizational abilities, and willingness to work on-site during events, including evenings or weekends.

Qualifications

• Strong client-facing skills, including experience in Client Services and Client Relations within the event management industry.
• Proven ability to drive high Customer Satisfaction through effective Communication and relationship management.
• Background in Customer Service, with a focus on handling queries, resolving issues, and maintaining professional client interactions.
• Previous experience in event management or agency environments; event background is mandatory.
• Excellent planning, coordination, and organizational skills, with the ability to manage multiple projects and deadlines.
• Comfort working on-site during events, including evenings or weekends as required by project schedules.
• Bachelor’s degree in Marketing, Communications, Event Management, Business, or a related field is preferred.
• Proficiency in MS Office and presentation tools; strong spoken and written English, with additional local language skills an advantage.

Responsibilities

• Manage client accounts and translate client requirements into briefs for internal teams.
• Coordinate with production and creative teams to ensure timely, high-quality event delivery.
• Oversee end-to-end client communication and post-event review.
• Identify opportunities for account growth and long-term partnerships.
• Provide on-ground support during events.

Skills

Client relations

Communication

Project coordination

On-site support

Event management

Education

Bachelor’s degree in Marketing/Communications/Event Management/Business

Tools

MS Office Suite

Job description

Craftworld Events Pvt Ltd is a leading event management company operating across India, with key offices in Mumbai, Delhi, Bengaluru, and other major cities. The company delivers end-to-end services including event management, entertainment, brand promotion and activation, as well as booth design and fabrication. Known for creativity, efficiency, and strict adherence to deadlines, Craftworld Events has built a strong reputation for flawless event execution. The team focuses on strategic, proactive recommendations, cost-effective solutions, and close collaboration with clients. A relationship-driven approach ensures superior service and long-term partnerships.

Role Description

The Manager - Client Servicing (Event Background Mandatory) is a full-time, on-site role based in Mumbai. This role is responsible for managing client accounts, understanding event objectives, and translating client requirements into clear briefs for internal teams. The manager oversees end-to-end client communication, coordinates with production and creative teams, and ensures timely, high-quality event delivery. Daily tasks include handling client queries, preparing proposals and presentations, tracking project timelines, and monitoring budgets to ensure client satisfaction. The role also involves on-ground support during events, post-event review and feedback collection, and identifying opportunities for account growth and long-term partnerships.

Key Responsibility

• Strong client-facing skills, including experience in Client Services and Client Relations within the event management industry.
• Proven ability to drive high Customer Satisfaction through effective Communication and relationship management.
• Background in Customer Service, with a focus on handling queries, resolving issues, and maintaining professional client interactions.
• Previous experience in event management or agency environments; event background is mandatory.
• Excellent planning, coordination, and organizational skills, with the ability to manage multiple projects and deadlines.
• Comfort working on-site during events, including evenings or weekends as required by project schedules.
• Bachelor’s degree in Marketing, Communications, Event Management, Business, or a related field is preferred.
• Proficiency in MS Office and presentation tools; strong spoken and written English, with additional local language skills an advantage.