Senior Manager - Client Servicing (Events background Mandatory) - Pune

Wizcraft Entertainment Agency Pvt Ltd; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Wizcraft Entertainment Agency Pvt Ltd in Pune seeks a Senior Manager – Client Servicing to act as the strategic bridge between corporate clients and internal teams, driving world-class brand activations in the Pune region. You will lead high-stakes pitch presentations and orchestrate end-to-end project execution with strict process and quality controls.

The role focuses on building long-term client relationships, winning pitches, and guiding cross-functional teams through complex activations

Qualifications

• 10+ years in client servicing or account management within top-tier event management or experiential agencies.
• Proven track record of winning pitches and delivering client-focused experiences.
• Strong understanding of the Pune corporate market landscape and regional stakeholders.

Responsibilities

• Bridge between corporate clients and internal teams to deliver brand activations in Pune.
• Lead pitch presentations and develop concept decks that win regional business.
• Translate client needs into actionable briefs for creative, technical, and operations teams.
• Coordinate cross-functional collaboration to ensure on-time, high-quality delivery.
• Oversee end-to-end project planning, timelines, and risk management.
• Ensure financial discipline, invoicing, and budget adherence for projects.

Skills

Pitching skills

Client servicing

Storytelling

Live activation logistics

Pune market knowledge

Job description

Job Title: Senior Manager – Client Servicing

Location: Pune

Experience: 10-15 years in Experiential Management / Event Management

Role Overview

The Senior Manager – Client Servicing will act as the strategic bridge between our corporate clients and internal teams to deliver world-class brand activations in Pune region. You will deeply understand client brands, lead high-stakes pitch winning concept presentations, and orchestrate seamless end-to-end project execution while maintaining strict process adherence and quality standards.

Key Responsibilities

1. Brand Strategy & Brief Understanding

• Deconstruct Briefs: Deeply analyze client requirements, core brand identity, and task objectives to establish clear project directions.
• Market Awareness: Leverage robust brand knowledge and regional market trends to position Wizcraft as a cutting-edge industry leader.

2. Client Relationship & Focus

• Service Responsiveness: Act as the primary, agile point of contact, ensuring prompt communication and exceptional client support.
• Relationship Building: Establish long-term trust with key regional corporate clients and stakeholders to unlock organic account growth.

3. Pitching & Concept Creation

• Strategic Ideation: Brainstorm and design experiential strategies tailored to diverse brand portfolios.
• Pitch-Winning Presentations: Build and present compelling, high-impact concept decks that secure new regional business.

4. Cross-Functional Collaboration & Delegation

• Internal Brief Translation: Clearly convert client needs into actionable briefs for creative, technical, and operational teams.
• Task Delegation: Allocate responsibilities across the internal team efficiently to maximize productivity.

5. Project Management & Execution

• End-to-End Planning: Lead project timelines, risk management, and overall resource allocation.
• Operational Cooperation: Work closely with creative and on-ground operations teams to seamlessly bring concepts to life.
• Quality & Timelines: Ensure all brand experiences are delivered flawlessly on time and meet Wizcraft's premium quality benchmarks.

6. Process Adherence & Operations

• Project Closure: Manage strict administrative oversight for timely project completions, operational debriefs, and reporting.
• Financial Discipline: Ensure prompt invoicing, payment tracking, and budget adherence to optimize project profitability.

Required Skills & Qualifications

• Experience: 10+ years in client servicing or account management within top-tier event management or experiential agencies.
• Competencies: Proven track record of winning pitches, excellent storytelling capabilities, strong command over live activation logistics, and a solid understanding of the Pune corporate market landscape.