Manager Client Service - Events

Eclatindia; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Éclat Media Worldwide Private Limited is hiring a Manager Client Service - Events to manage client relationships and oversee event projects from concept to completion. You will lead planning, logistics, and creative discussions, ensuring timely, budget-conscious delivery while coordinating with internal teams and external vendors.

The role emphasizes strong communication, leadership in a fast-paced environment, and ongoing client satisfaction through proactive problem-solving and post-event

Qualifications

• Bachelor’s degree in events, marketing, communications, hospitality or related field.
• 4–5 years of client servicing or event management experience, preferably in a supervisory or leadership role.
• Strong project management, multitasking, and organizational skills.
• Excellent verbal and written communication, with confident presentation abilities.
• Leadership responsibilities within a creative, collaborative team.

Responsibilities

• Manage client relationships and oversee event projects from concept to completion.
• Coordinate internal and external stakeholders for planning, logistics, and execution.
• Prepare detailed event timelines, schedules and trackers; ensure timely, budget-compliant delivery.
• Brief vendors/partners accurately and manage them through project lifecycle.
• Gather post-event feedback and contribute to future opportunities and reports.

Skills

Customer focus

Communication

Multitasking

Creative thinking

Professionalism

Education

Bachelor’s degree in Events, Marketing, Communications, Hospitality, or related field

Job description

At Éclat Media Worldwide Private Limited, we deliver exceptional event experiences by combining creativity, strategic thinking, and flawless execution. We are looking for a Manager Client Service - Events to manage client relationships and oversee the event projects, and ensure seamless execution from concept to completion. This role is ideal for someone with a proven track record in client servicing and event management, ready to take on leadership responsibilities within a dynamic, fast‑paced environment.

Client Relationships

• Serve as the primary point of contact for clients throughout the planning and execution ofevents.
• Build and maintain strong, trust‑based client relationships by understanding their needsand delivering consistently.
• Participate actively in client calls, meetings, and briefings, clearly communicating progressand gathering feedback.
• Understand the client’s brand, event objectives, and expectations to provide strategicand relevant solutions.
• Respond promptly to client requests and anticipate needs, limiting the need for seniorteam intervention.
• Gather post-event feedback to assess client satisfaction and identify opportunities forfuture collaboration.

Creative

• Support development of creative concepts by communicating client objectives andexpectations clearly to internal teams.
• Collaborate with creative and production teams to ensure alignment with the client’s briefand brand.
• Offer creative suggestions to enhance the event experience—e.g., themes,entertainment, technology integration.
• Review creative outputs to ensure they meet client requirements and Éclat’s qualitystandards.
• Present and confidently articulate creative proposals to clients, incorporating feedbackconstructively.
• Champion creative excellence by suggesting new ideas and formats that distinguishÉclat’s offerings.

Delivery

• Coordinate internal and external stakeholders to manage planning, logistics, operations, and execution.
• Prepare and maintain detailed event timelines, schedules, and project trackers.
• Take ownership of assigned projects, ensuring timely and budget-compliant delivery.
• Ensure that all vendors and partners are briefed accurately and managed effectively throughout the project.
• Troubleshoot issues in real‑time, ensuring contingency planning and smooth execution onevent day.
• Ensure that Contact Reports are generated and shared promptly after meetings and discussions.
• Collaborate with production, operations, and finance teams to manage vendor contracts, payments, and reconciliations.
• Support the creation of post-event reports and evaluations, highlighting key successes and learnings.

People

• Collaborate cross-functionally with internal teams including creative, production, andoperations.
• Maintain open, respectful communication across departments and teams to ensureseamless execution.
• Participate in team meetings and contribute to discussions with observations andsuggestions.
• Support and learn from senior team members while gradually taking ownership of tasksand responsibilities.
• Seek regular feedback from reporting managers to support professional development.

Business Development

• Assist senior client service team members in preparing for pitches, proposals, and clientpresentations.
• Support the development of proposals in response to RFPs and new businessopportunities.
• Educate clients about Éclat’s services and capabilities to encourage up‑selling and crossselling.
• Identify potential opportunities for organic growth from existing accounts and shareinsights with managers.
• Represent Éclat professionally in all client interactions and contribute to a positive agencyimage.

Requirements

Skills for the role

• Be customer-focused with a proactive attitude and strong interpersonal skills.
• Display exceptional communication skills - verbal and written.
• Show agility in managing multiple tasks under tight deadlines.
• Demonstrate creative thinking and attention to detail in every stage of event planning.
• Maintain professionalism, accountability, and a collaborative mindset.

Qualifications & Experience

• Bachelor’s degree in Events, Marketing, Communications, Hospitality, or a related field.
• 4–5 years of experience in client servicing or event management, preferably in a supervisory or leadership capacity.
• Demonstrated ability to manage client relationships and deliver high-quality service.
• Strong project management, multitasking, and organizational skills.
• Excellent verbal and written communication skills, with confident presentation abilities.
• Leadership responsibilities within a creative, collaborative team.
• Exposure to diverse event projectsacross industries.
• Professional development, mentorship, and growth opportunities.
• Flexible work environment and dynamic team culture.

Location: Mumbai or Bangalore | Onsite

Timings: 10:30 AM - 7:30 PM

Work Days: Monday to Friday + 1st & 3rd Saturday