Client Servicing Manager

Terasol Technologies Pvt. Ltd.; Mumbai; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation package.

Career growth and development.

Collaborative and professional work环境.

Exposure to diverse and challenging项目.

Descrizione del lavoro

Terasol Technologies Pvt. Ltd. Goregaon, Mumbai, is seeking an experienced Client Servicing Manager to oversee client relationships, understand business requirements, and ensure seamless project execution.

The ideal candidate should have 5+ years in client servicing or account management, with strong communication and coordination skills to work with internal teams for exceptional results.

Competenze

• Bachelor's degree in Business Administration, Marketing, Hospitality, or related field.
• Minimum 5 years of experience in client servicing or account management.
• Strong relationship management and stakeholder handling skills.
• Excellent verbal and written communication.
• Ability to manage multiple projects simultaneously.
• Proficiency in MS Office and CRM tools.

Mansioni

• Serve as the primary point of contact for clients.
• Build and maintain long-term client relationships.
• Understand client objectives and communicate requirements to internal teams.
• Coordinate across departments to ensure timely project execution.
• Manage client expectations and provide effective solutions when needed.
• Track project progress and maintain regular communication with stakeholders.
• Prepare account status reports and post-project reviews.
• Identify opportunities to expand and strengthen existing client accounts.
• Address client concerns promptly and ensure high satisfaction levels.
• Stay informed about industry trends and market developments.

Conoscenze

Client relationship management

Stakeholder handling

Communication skills

Multi-project handling

Formazione

Bachelor's degree in Business Administration/Marketing/Hospitality

Strumenti

MS Office

CRM tools

Descrizione del lavoro

Location: Goregaon, Mumbai

Job Type: Full-Time

Experience: 5+ Years

Industry: Event Management

Job Summary

We are hiring an experienced Client Servicing Manager to manage client relationships, understand business requirements, and ensure seamless execution of projects. The ideal candidate should have strong communication skills, a client-first approach, and the ability to coordinate effectively with internal teams to deliver exceptional results.

Key Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain long-term client relationships.
• Understand client objectives and communicate requirements to internal teams.
• Coordinate across multiple departments to ensure timely project execution.
• Manage client expectations and provide effective solutions when needed.
• Track project progress and maintain regular communication with stakeholders.
• Prepare account status reports and post-project reviews.
• Identify opportunities to expand and strengthen existing client accounts.
• Address client concerns promptly and ensure high satisfaction levels.
• Stay informed about industry trends and market developments.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
• Minimum 5 years of experience in client servicing, account management, or a similar role.
• Strong relationship management and stakeholder handling skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in MS Office and CRM tools.

Preferred Skills

• Strong problem-solving and organizational abilities.
• Detail-oriented with a proactive approach.
• Ability to work in a fast-paced environment and meet deadlines.
• Professional and customer-focused mindset.

Benefits

• Competitive compensation package.
• Career growth and development opportunities.
• Collaborative and professional work environment.
• Exposure to diverse and challenging projects.