Client Account Manager - Global Events

Buzznation - Experience Marketing; New Delhi; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

A leading global experiential events company based in Delhi is looking for a Client Account Manager – Global Events. In this hybrid role, you will manage client interactions and oversee the planning and execution of events. You'll develop and maintain relationships, ensure client satisfaction, and deliver exceptional experiences. Candidates should have 5-10 years of account management experience in the event industry and strong project management skills. This is a full-time position offering opportunities for growth.

Qualifications

• 5-10 years of experience in account management, specifically in the event industry.
• Ability to handle multiple projects simultaneously.
• Strong communication and interpersonal skills.
• Excellent communication and interpersonal skills.
• Proficiency with event management software and tools.

Responsibilities

• Serve as primary contact for clients post-sale.
• Develop and maintain client relationships.
• Oversee event planning and execution.
• Collaborate with internal teams for seamless execution.
• Prepare post-event reports and evaluations.
• Identify upsell opportunities with the sales team.

Skills

Project management skills

Communication skills

Interpersonal skills

Event management software proficiency

Budgeting

Education

Bachelor’s degree in Business, Event Management, or related field

Tools

Event management software

Job description

Buzznation is a leading global experiential events company specializing in creating mind‑blowing events and exhibition stands. With over 10 years of experience in event management and cutting‑edge technology, we excel in creating immersive and interactive environments that enhance engagement and recall value. Our creative approach makes our clients' challenges our top priority, and we continually innovate with fresh ideas to drive real growth.

Role Description

This is a hybrid role for a Client Account Manager – Global Events. The role is based in Delhi. The Client Account Manager will handle day‑to‑day client interactions, oversee event planning and execution, manage budgets, and coordinate with internal teams and vendors. The role includes developing and maintaining client relationships, ensuring client needs are met, and delivering exceptional event experiences.

The Account Manager will be responsible for managing client relationships from post‑sales through to the successful execution of events. This role involves coordinating with internal teams, ensuring client satisfaction, and delivering high‑quality event experiences.

Key Responsibilities

• Serve as the primary point of contact for clients post‑sale.
• Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
• Conduct regular check‑ins and status updates with clients throughout the event planning process.
• Collaborate with internal teams (design, logistics, marketing, etc.) to ensure all aspects of the events are executed seamlessly.
• Develop detailed project timelines and budgets, ensuring adherence to deadlines and financial constraints.
• Facilitate communication between clients and internal teams to streamline the execution process.
• Oversee the on‑site management of events, ensuring all logistics are handled smoothly.
• Address any issues or challenges that arise during the execution phase promptly and effectively.
• Ensure all event components align with client expectations and brand standards.
• Prepare post‑event reports, including client feedback and performance metrics.
• Conduct post‑event evaluations with clients to gather insights and identify areas for improvement.
• Utilize feedback to enhance future event planning and execution processes.
• Assist the sales team in identifying upsell opportunities and expanding existing accounts.
• Participate in pre‑sales meetings as needed to provide insights into client needs and expectations.
• Stay updated on industry trends, best practices, and emerging technologies to provide innovative solutions to clients.
• Attend industry events and networking opportunities to build relationships and enhance industry knowledge.

Qualifications

• Bachelor’s degree in Business, Event Management, or a related field.
• 5‑10 years of experience in account management, must be in the event industry.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in event management software and tools.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Events Services