Sales & Client Servicing Manager

MadMaze Studios Private Limited; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

MadMaze Studios Private Limited in Chennai seeks a Sales & Client Servicing Manager to drive revenue, nurture relationships, and convert meetings into mandates. You’ll report to the Director – Sales and collaborate with Production to ensure seamless handovers, honest communication, and smooth execution.

If you love chasing targets, building relationships, and being the trusted face of the company, this role is your playground.

Qualifications

• 3–8 years of experience in events, media, experiential, hospitality, or B2B services.
• Proven ability to convert meetings into mandates, opportunities into long-term clients, and ideas into billable projects.
• Experience managing corporate clients and CXO-level conversations.
• Strong communication and presentation skills with a people-first mindset.

Responsibilities

• Sales & Business Development: Identify and pursue new opportunities across sectors; convert leads into projects; create monthly, quarterly, and yearly sales plans; attend events and client meetings.
• Client Servicing & Relationship Management: Maintain and grow accounts; be the single point of contact from pitch to execution; ensure clear communication with internal teams.
• Targets & Accountability: Own monthly and annual revenue targets; maintain pipeline; ensure profitability through pricing and negotiation.

Skills

Sales leadership

Client relationship management

Negotiation

Presentation skills

Strategic thinking

CXO-level conversations

Event production knowledge

Job description

Experience: 3–8 years (events, media, experiential, hospitality, or B2B services)

About the Role:

This is the engine room of the company the person who brings in business, nurtures relationships, and keeps the revenue wheel spinning. As the Sales & Client Servicing Manager, you’ll convert meetings into mandates, opportunities into long-term clients, and ideas into billable projects. You’ll report directly to the Director – Sales and work closely with the Production Manager to ensure seamless handovers, honest communication, and smooth execution.

If you love chasing targets, building relationships, and being the trusted face of the company, this role is your playground.

Key Responsibilities:

Sales & Business Development

• Identify and pursue new business opportunities across corporate, automotive, manufacturing, MICE, and other sectors.
• Convert leads and meetings into confirmed projects through strong presentation and negotiation skills.
• Create and execute monthly, quarterly, and yearly sales plans.
• Attend networking events, client meetings, and proposal discussions to expand reach.
• Pitch company capabilities confidently and customize solutions based on client needs.

Client Servicing & Relationship Management

• Maintain and grow existing accounts with consistent engagement and proactive servicing.
• Be the single point of contact for clients from pitch to execution to feedback.
• Understand client expectations clearly and communicate them accurately to the internal teams.
• Coordinate closely with the Production Manager and Creative teams to ensure deliverables align with commitments.
• Manage timelines, approvals, and changes with transparency and professionalism.
• Build trust-based, long-term relationships that result in repeat business.
• Work hand-in-hand with Production to ensure feasibility, timelines, and budgets are aligned.
• Brief creative teams with clarity and purpose.
• Present ideas, event concepts, and budgets to clients and internal stakeholders.
• Support on-ground presence at events when needed for client interface.

Targets & Accountability

• Own monthly and annual revenue targets.
• Maintain a strong pipeline and track progress with regular reports.
• Ensure profitability on every project through strategic pricing and smart negotiation.

Required Skills & Traits

• Strong communication and presentation skills.
• Natural relationship-builder with a “people-first” mindset.
• Goal-driven, self-motivated, and obsessive about targets.
• Ability to think strategically and sell solutions, not just services.
• Experience managing corporate clients and CXO-level conversations.
• Good understanding of event production, budgets, and feasibility.
• Calm, confident, and clear-headed even in high-pressure scenarios.

Who Will Thrive in This Role

• Someone who walks into any room and opens doors.
• Someone who enjoys the chase as much as the win.
• Someone who can guide clients without overpromising.
• Someone who trusts internal teams and builds bridges, not barriers.