Customer Relation Manager

DuoJobs; Kottakkal; On-site; INR 300,000 - 420,000; Full time

Job summary

DuoJobs is seeking an experienced Customer Relation Manager to foster and manage strong relationships with customers, ensuring a positive experience across touchpoints.

The ideal candidate will have solid experience in CRM or customer service, excellent communication and interpersonal skills, and the ability to coordinate with customers and internal teams to deliver outstanding service. This role is based in Kerala, India, with opportunities to engage across channels.

Qualifications

• Prior experience in customer relationship management or customer service.
• Excellent communication and interpersonal abilities.
• Ability to build and maintain positive customer relationships.
• Strong problem-solving and customer handling skills.
• Ability to coordinate with customers and team members.

Responsibilities

• Manage customer relationships and ensure a positive experience.
• Communicate with customers to address queries and concerns.
• Coordinate with relevant teams to provide excellent service.
• Maintain relationships and customer satisfaction.

Skills

CRM experience

Strong communication

Interpersonal skills

Problem solving

Team coordination

Job description

We are looking for an experienced Customer Relation Manager to manage customer relationships and ensure a positive customer experience. The role involves communicating with customers, handling customer queries and concerns, maintaining strong relationships, and coordinating with relevant teams to provide excellent service.
The ideal candidate should have strong communication and interpersonal skills with the ability to manage customer relationships professionally. This is an excellent opportunity for experienced professionals seeking a career in customer relationship management, customer service, client handling, and customer support.

Requirements

• Previous experience in customer relationship management or customer service
• Strong communication and interpersonal skills
• Ability to build and maintain positive customer relationships
• Good problem-solving and customer handling skills
• Ability to coordinate effectively with customers and team members