Client Relationship Manager

Talent Formula; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Keka Technologies Private Limited is seeking a seasoned Client Engagement Lead to own relationships with international clients (UK, US, Australia). You will bridge clients and internal teams, ensuring satisfaction, driving engagement growth, and proactively resolving employee and service-related matters.

This role requires executive presence, strong operational follow-through, and the ability to coordinate with HR, delivery, and leadership across time zones to maintain high retention and

Qualifications

• 5-8 years of experience in client relationship management or account management.
• Excellent verbal and written communication; ability to engage senior stakeholders.
• Experience with international clients (UK/US/Australia) preferred.
• Ability to manage multiple client accounts with structure and discipline.

Responsibilities

• Client Relationship Ownership: Serve as the single point of contact for assigned international clients, building long-term partnerships.
• Structured Client Engagement: Conduct weekly/fortnightly calls with clients to review performance, address concerns, and capture feedback.
• Performance Communication: Relay client feedback to HR and delivery teams and act on it.
• New Business Identification: Capture new resource requirements and coordinate with Talent Acquisition to initiate searches.
• Issue Resolution: Proactively manage client-related issues and escalations to minimize disruption.
• Retention & Growth: Monitor client health and drive initiatives for retention and account expansion.
• Internal Coordination: Work with HR, IT, and leadership to ensure seamless service.
• Reporting: Maintain records of interactions and share updates with leadership.

Skills

Client relationship management

Communication skills

Account management

Time zone coordination

Problem solving

Staffing / RPO exposure

Cross-functional collaboration

Job description

We are looking for a seasoned Client Engagement Lead to own and nurture relationships with our international clients (UK, US, Australia). This role is the primary bridge between our clients and internal teams - ensuring client satisfaction, driving engagement growth, and proactively resolving employee and service-related matters. The ideal candidate combines executive presence with strong operational follow-through.

Key Responsibilities

• Client Relationship Ownership: Serve as the single point of contact for assigned international clients, building trusted, long-term partnerships.
• Structured Client Engagement: Conduct weekly/fortnightly calls with clients to review employee performance, address concerns, and capture feedback.
• Performance Communication: Stay closely connected with clients on the performance of deployed resources; coordinate with internal HR and delivery teams to relay and act on feedback.
• New Business Identification: Capture new resource requirements from existing clients and coordinate with the Talent Acquisition team to initiate searches promptly.
• Issue Resolution: Proactively manage and resolve employee-related issues or client escalations, ensuring minimal disruption to client operations.
• Retention & Growth: Monitor client health, identify risks early, and drive initiatives that strengthen retention and account expansion.
• Internal Coordination: Work cross-functionally with HR, IT, Talent Acquisition, and leadership to ensure seamless client service.
• Reporting: Maintain accurate records of client interactions, feedback, and action items; share periodic updates with leadership.

Required Skills & Experience

• 5-8 years of experience in client relationship management, account management, or client servicing — preferably with international clients (UK/US/Australia).
• Excellent verbal and written communication skills, with the confidence to engage senior stakeholders and business owners.
• Strong client handling and expectation management skills, with a proven track record of retention and satisfaction.
• Ability to manage multiple client accounts simultaneously with structure and discipline.
• Comfortable working across time zones for scheduled client calls.
• Strong problem-solving mindset — able to balance client interests with internal capabilities.
• Exposure to staffing, offshoring, RPO, or professional services industry is a strong advantage.

What Success Looks Like

• High client satisfaction and retention across assigned accounts.
• Consistent, proactive communication rhythm with every client.
• Employee issues resolved before they become escalations.
• New requirements captured and converted into successful placements.