Urgent Opening For Client Relations Manager

The Walsons Group; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

The Walsons Group in Hyderabad is seeking a Client Relations Manager to act as the main liaison between the organization and its clients, ensuring exceptional service delivery and strong relationship management.

Responsibilities include managing client accounts, scheduling regular meetings, overseeing service delivery, resolving issues, and producing performance reports to drive client satisfaction and growth.

Qualifications

• Bachelor's degree in business administration or related field.
• 4+ years of experience in client relations, preferably in service-oriented industries.
• Hands-on experience in Excel & reporting.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to manage multiple client accounts simultaneously.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their trusted advisor.
• Client Meetings: Schedule and conduct regular meetings with clients to review service performance and opportunities for growth.
• Service Delivery Oversight: Monitor and evaluate the quality of services provided, ensuring compliance with contractual obligations and industry standards.
• Issue Resolution: Address client concerns promptly, coordinating with internal teams to deliver effective solutions.
• Performance Reporting: Prepare and present regular reports on service performance and client satisfaction.
• Cross-functional Collaboration: Work with operations, HR, and sales teams to align client expectations with service capabilities.

Skills

Client relationship management

Communication

Negotiation

Multitasking

Education

Bachelor's degree in business administration

Tools

Excel

Reporting

Job description

Urgent Opening For Client Relations Manager

The Client Relations Manager will serve as the primary liaison between the organization and its clients, ensuring exceptional service delivery, fostering strong relationships, and driving customer satisfaction. This role requires a proactive communicator with a deep understanding of client needs and service excellence.

Location: Hyderabad

Key Responsibilities

• Client Relationship Management Build and maintain strong, long-term relationships with clients, acting as their trusted advisor.
• Client Meetings Schedule and conduct regular meetings with clients to review service performance, discuss concerns, and explore opportunities for growth.
• Service Delivery Oversight Monitor and evaluate the quality of services provided, ensuring compliance with contractual obligations and industry standards.
• Issue Resolution Address client concerns promptly, coordinating with internal teams to deliver effective solutions.
• Performance Reporting Prepare and present regular reports on service performance, client satisfaction, and improvement plans.
• Cross-functional Collaboration Work closely with operations, HR, and sales teams to align client expectations with service capabilities.

Qualifications

• Bachelors degree in business administration ,Management, or related field.
• 4+ years of experience in client relations, preferably in service-oriented industries.
• Hands on experience in Excel & reporting.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to manage multiple client accounts simultaneously.
• Knowledge of industry standards and compliance requirements.

Desired Competencies

• Customer-centric mindset
• Problem-solving ability
• Analytical reporting skills
• Excellent communication skills