Assistant Manager

IndiaMART; Lucknow, Moradabad, Jaipur; On-site; INR 250,000 - 380,000; Full time

Job summary

IndiaMART is seeking a Client Servicing professional in Lucknow to build strong client relationships, understand business needs, and tailor solutions that drive growth. You will work as an individual contributor focusing on monthly client retention and renewal targets, contributing to the company’s success.

Key accountabilities include daily 4-5 in-person client meetings to ensure platform utilization, driving revenue through upsell and cross-sell, and ensuring timely follow-up and resolution of

Qualifications

• Active listening, clear verbal and written communication are essential.
• Ability to work independently and maintain a customer-focused approach.
• Proven track record or potential to meet monthly client retention and renewal targets.

Responsibilities

• Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization.
• Maximize revenue through upselling and cross selling.
• Ensure systematic follow-up, time-bound closures and prompt resolution of complaints.

Skills

Active listening

Verbal and written communication

Independent work

Customer orientation

Education

Graduate with 9 months sales experience

60%+ in 10th and 12th

Job description

Job description

Role & responsibilities

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's

success.

Key Accountabilities:

• Conduct daily 4-5 in-person clientmeetings to ensure clientsatisfaction and platform utilization
• Maximize revenue through upselling and cross selling
• Ensure systematic follow-up,time-bound closures and prompt resolution of complaints

Preferred candidate profile

• Strong academic background with over 60% marks in 10th and 12th grade.
• Any graduate with minimum 9 months experience in sales.
• The essential skills required for the role are active listening, good verbal and written communication,
• ability to work independently and customer orientation.