Malayalam Voice Process Executive

KG Invicta Services (KGiS); Idukki; On-site; INR 167,000 - 279,000; Full time

Job summary

KG Invicta Services (KGiS) seeks a Malayalam Voice Process Executive to join our team in Kerala or Tamil Nadu. You will handle customer inquiries by phone, provide solutions in Malayalam, and contribute to a positive customer experience.

The role includes telesales, record-keeping, and collaboration with teammates to achieve targets, with training to enhance product knowledge and communication skills.

Qualifications

• Malayalam fluency and strong verbal communication required.
• Experience in a BPO or telesales is preferred but not mandatory.
• Good interpersonal skills and teamwork.
• Customer-centric approach with focus on service quality.
• Basic computer skills and CRM familiarity a plus.

Responsibilities

• Handle customer inquiries via voice calls in Malayalam.
• Conduct telesales to promote services and products.
• Maintain accurate records of interactions.
• Collaborate with team to meet targets and improve service.
• Participate in training to improve product knowledge.

Skills

Malayalam fluency

Verbal communication

Teamwork

Customer-centric mindset

Basic computer skills

Tools

CRM software

Job description

We are seeking a dedicated and enthusiastic Malayalam Voice Process Executive to join our dynamic team in Kerala or Tamil Nadu. The ideal candidate will be responsible for handling customer inquiries and providing exceptional service through voice communication. This role is crucial in ensuring customer satisfaction and maintaining the company's reputation for quality service.

Key Responsibilities

• Engage with customers over the phone to address their inquiries and provide solutions in Malayalam.
• Conduct telesales activities to promote our services and products, ensuring a positive customer experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve sales targets and improve service delivery.
• Participate in training sessions to enhance product knowledge and communication skills.

Required Skills

• Proficiency in Malayalam, with excellent verbal communication skills.
• Experience in a BPO or telesales environment is preferred but not mandatory.
• Strong interpersonal skills and the ability to work effectively in a team.
• A customer-centric approach with a passion for delivering high-quality service.
• Basic computer skills and familiarity with CRM systems are a plus.