Maki - India - Gurgaon - Voice

Foundever; Gurugram District; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Foundever in India is hiring for International Technical Support Voice Process, focusing on inbound calls and meeting client guidelines. Freshers and graduates may apply; candidates must have excellent English communication and basic hardware, software, and networking knowledge.

Shifts are rotational and candidates should be comfortable working from the office in Gurugram. Interviews include JAM, HR, Voice and Accent, and technical tests; join ASAP with documents ready for verification.

Formación

• Minimum qualification is Intermediate (+2) or equivalent.
• Graduates may apply; undergrads allowed but not regular students.
• Freshers welcome; any UG/Graduate.
• Excellent English communication; strong technical knowledge expected.

Responsabilidades

• Provide technical support to international customers by phone.
• Handle inbound calls and meet quality goals.
• Work in US rotational shifts; flexible timing.
• Interviews include JAM, HR, Voice and Accent, Tech Test, Operations.

Conocimientos

English communication

Technical knowledge

Shift flexibility

Educación

Intermediate/+2

Graduates allowed

Descripción del empleo

Foundever is;

• World's Leading BPO.
• Handle 3 million contacts every day.
• 60000 Employees Worldwide.
• 145 centers in 27 countries.
• 350 clients
• 36 languages
• Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Greetings from Foundever!!

Foundever is hiring for International Technical Support Voice Process.

Job Details:

• 1. Age: 18 years to 35 years
• 2. Minimum Qualification Intermediate (or +2 equivalent).
• 3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
• 4. Experience Any Under Grad or Graduate Freshers.
• 5. Communication skills: Exceptional Spoken skills in English
• 6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)
• Salary: As per Market Standards
• Note: Any candidate applying for this position should be okay to work from the office.

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

1. International Voice (Technical Support)

• Responsibility:Provide Technical Support to International Customers
• Shift Timings:Should be flexible to work in US Rotational Shifts.
• Desired Skills:Need Excellent Communication skills in English.
• Must-Havestrong Technical Knowledge (Hardware, Software, and networking Concepts)
• Working Days:5 days working
• Weekly Offs:2 Week Offs(Rotational and Split)
• Transport:Home Pickup and Home Drop.
• Rounds of Interview:JAM, HR, Voice and Accent, Tech Test,Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.