International Voice Process at Foundever | Great Opportunity

Foundever; Mumbai; Hybrid; INR 100,000 - 400,000; Full time

Benefits offered by this job

Work-from-Home option after 3 months

Night drop facility

Centralized pick-up points

Travel allowance

Job summary

Foundever is looking for candidates for the role of International Voice Process in Mumbai. This role involves supporting customers from the US and UK across various domains including e-commerce and healthcare. Candidates will benefit from significant professional growth and exposure to global client interactions.

Ideal applicants should exhibit exceptional communication skills in English and be flexible to work night shifts. The role also offers work-from-home options post a three-month period along with a travel allowance.

Qualifications

• Strong English communication skills, both verbal and written.
• Flexibility to work in rotational night-time shifts.
• Ability to handle stressful situations effectively.

Responsibilities

• Handle inbound and outbound customer calls effectively.
• Resolve inquiries related to e-commerce and healthcare.
• Provide technical guidance to ensure customer satisfaction.
• Maintain professional communication with clients via voice.
• Manage workload during rotational night shifts.
• Demonstrate a customer-centric approach in problem resolution.

Skills

Exceptional communication skills in English

Adaptability to dynamic priorities

Technical know-how or experience in technical support

Job description

Overview

International Voice Process at Foundever offers dynamic roles in customer support, spanning UK and US markets. Responsibilities include handling queries for train ticketing, e-trade, technical guidance, utilities, healthcare, and additional areas. The role requires strong English communication skills, flexibility for rotational nighttime shifts, and versatility across tasks. This position provides exposure to global client interactions and opportunities for professional growth.

Role and Company

Role: International Voice Process

Company: Foundever

Experience and Salary

• Experience: 0 to 4 years
• Salary: ₹ 1-4 Lacs P.A.

Location

Mumbai, Thane

Responsibilities

• Handle inbound and outbound customer calls, providing high-quality support and solutions to client queries.
• Resolve customer inquiries related to e-commerce, technical resources, healthcare, and other services for UK and US clients.
• Provide guidance and troubleshooting for technical problems to ensure customer satisfaction.
• Maintain professional communication with clients through voice channels and ensure service excellence.
• Adapt to dynamic priorities and manage workload effectively during rotational night shifts.
• Demonstrate a customer-centric approach, resolving issues efficiently while maintaining a positive customer experience.

Qualifications

• Exceptional communication skills in English (verbal and written).
• Flexibility to work in rotational night-time shifts.
• Technical know-how or prior experience in technical support for remote roles.
• Adaptability to dynamic priorities and ability to handle stressful situations effectively.

Perks

• Work-from-Home option: Available after 3 months for eligible personnel.
• Night drop facility: Secure transportation.
• Centralized pick-up points: From Andheri and Ghatkopar stations during the day.
• Travel allowance: Additional to the salary package.

Application Process

Send your resume to [e-mail] with "Customer Service Representative Application" in the subject line.

Shifts

Shifts: 24x7 Rotational Night Shifts.

Benefits

• Work-from-Home eligibility: Available after three months for decided-on roles.
• Transport facilities: Night drop and centralized pick-up for convenience and safety.
• Travel allowance: Additional to the salary.
• Career growth: Opportunities in global strategies with competitive pay.
• Skill development: Exposure to technical resources and broad customer interactions.